The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

466 Épisodes

1. Rewind: Jean Hsu on people-centric management

   Publié: 01/09/2022
2. Kinzen’s CEO Mark Little on the fight against disinformation

   Publié: 25/08/2022
3. Algolia’s Sarah Dayan on what sets a staff plus engineer apart

   Publié: 18/08/2022
4. UserTesting’s Janelle Estes on using human insight to create memorable experiences

   Publié: 11/08/2022
5. Let's talk principles: From technical conservatism to connected, modular systems

   Publié: 04/08/2022
6. Sanj Bhayro on creating the right foundation to help businesses scale

   Publié: 28/07/2022
7. Three million downloads and counting: Inside Intercom reaches a podcasting milestone

   Publié: 21/07/2022
8. Stripe’s James Dyett on a customer-first approach to sales

   Publié: 14/07/2022
9. Stark’s CEO Cat Noone on designing accessible products

   Publié: 07/07/2022
10. Form specialist Caroline Jarrett on designing surveys that work

    Publié: 30/06/2022
11. G2's CMO Amanda Malko on the latest trends in software buying

    Publié: 23/06/2022
12. Pride 2022: Being out and bringing people in

    Publié: 16/06/2022
13. Intercom’s product principles: Back to the basics

    Publié: 09/06/2022
14. Customer Experience author Elizabeth Dixon on the CX that makes an impact

    Publié: 02/06/2022
15. Intercom on Product: Facing the tech slowdown

    Publié: 26/05/2022
16. 2022 CS Benchmark: How support quality impacts businesses

    Publié: 19/05/2022
17. Rewind: Slack’s Ali Rayl on supporting millions of daily active users

    Publié: 12/05/2022
18. Let's talk principles: Exploring how we build product at Intercom

    Publié: 05/05/2022
19. HubSpot’s CEO Yamini Rangan on ditching the funnel for the Flywheel

    Publié: 28/04/2022
20. Dialling it up: The evolution of phone support

    Publié: 21/04/2022