The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

466 Épisodes

1. From science fiction to reality: Exploring the potential of LLMs

   Publié: 08/06/2023
2. Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space

   Publié: 01/06/2023
3. Intercom on Product: The AI revolution and the future of customer service

   Publié: 25/05/2023
4. Building AI that works: How to navigate the AI frontier as a product leader

   Publié: 17/05/2023
5. Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers

   Publié: 11/05/2023
6. How to take your Customer Service from unforgivable to unforgettable, with Micah Solomon

   Publié: 04/05/2023
7. How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown

   Publié: 27/04/2023
8. How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher

   Publié: 20/04/2023
9. Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

   Publié: 13/04/2023
10. The great differentiator: How fintech companies are prioritizing great customer service

    Publié: 06/04/2023
11. Customer support just got smarter: A closer look into our new ChatGPT-powered bot

    Publié: 30/03/2023
12. CX expert Jon Picoult on shaping memories, not just experiences

    Publié: 23/03/2023
13. Conversation starter: A chat about our groundbreaking new AI chatbot

    Publié: 14/03/2023
14. The GPT effect: A new era of customer service

    Publié: 09/03/2023
15. Intercom on Product: Our manifesto for next-generation customer service

    Publié: 02/03/2023
16. Hi, Robot: Intercom interviews ChatGPT

    Publié: 23/02/2023
17. Retail expert Joel Bines on the rise of the “me-centric” economy

    Publié: 16/02/2023
18. AI in the designer's toolbox: Shaping the future with ChatGPT

    Publié: 07/02/2023
19. ChatGPT is here to stay. Where will it take us?

    Publié: 02/02/2023
20. Our grand experiment with ChatGPT and generative AI

    Publié: 31/01/2023