The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

466 Épisodes

1. Rewind: Intercom on Product – The intersection of company and product strategy

   Publié: 26/10/2023
2. Training the next generation of support leaders with Peak Support’s Hannah Steiman

   Publié: 19/10/2023
3. Rewind: IBM’s Arin Bhowmick on designing ethical AI

   Publié: 12/10/2023
4. Rewind: Nick Mehta on delivering value at scale

   Publié: 05/10/2023
5. HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

   Publié: 28/09/2023
6. Leonard Berry and the eternal pursuit of service excellence

   Publié: 21/09/2023
7. Intercom on Product: Product strategy in the age of AI

   Publié: 14/09/2023
8. Shopify UX Director Elizabeth McGuane on why design should start with words

   Publié: 07/09/2023
9. The emergence of superintelligent AI

   Publié: 31/08/2023
10. Learn how AI can unlock productivity, according to AI founder Andrew Louder

    Publié: 24/08/2023
11. Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi

    Publié: 17/08/2023
12. The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

    Publié: 10/08/2023
13. CX strategist Lynn Hunsaker on putting the customer at the heart of innovation

    Publié: 02/08/2023
14. Rewind: Square's Rohini Pandhi on spotting and solving customer problems

    Publié: 27/07/2023
15. What happens when customers meet chatbots? Discussing our latest research on AI in customer service

    Publié: 20/07/2023
16. AI educator Kavita Ganesan on uncovering AI opportunities in your business

    Publié: 13/07/2023
17. Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes

    Publié: 06/07/2023
18. Becoming Fin: The story behind the name of our AI chatbot

    Publié: 29/06/2023
19. Adapting to the AI revolution in CS: Discussing our 2023 AI report

    Publié: 22/06/2023
20. Transforming customer service in healthcare, with health educator Jennifer FitzPatrick

    Publié: 15/06/2023