The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

466 Épisodes

1. How Fin AI Copilot changes the game for support teams

   Publié: 11/04/2024
2. Introducing Off Script: Des Traynor on the AI revolution

   Publié: 04/04/2024
3. Stacy Sherman on how to design customer experiences that drive loyalty

   Publié: 28/03/2024
4. Fueling the AI machine with the knowledge it needs

   Publié: 21/03/2024
5. How AI is transforming customer service tech stacks

   Publié: 07/03/2024
6. Amplitude’s Jenna Elliott on navigating the future of customer success

   Publié: 29/02/2024
7. Understanding the changing economics of customer service in the age of AI

   Publié: 22/02/2024
8. Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers

   Publié: 15/02/2024
9. Exploring Intercom's Customer Service Trends Report for 2024

   Publié: 01/02/2024
10. Rewind: Jeff Vincent on solving customer problems

    Publié: 25/01/2024
11. Intercom on Product: Riding the AI wave in 2024

    Publié: 18/01/2024
12. CX leader Camille E. Acey on the evolving dynamics in customer service

    Publié: 11/01/2024
13. Synthesia CEO Victor Riparbelli on how generative AI is transforming video

    Publié: 04/01/2024
14. Inside Intercom 2023 in Review

    Publié: 14/12/2023
15. Rewind: CX author Dan Gingiss on turning customers into your own salesforce

    Publié: 07/12/2023
16. Make every call count: The evolution of phone support

    Publié: 30/11/2023
17. Angel investor Christoph Janz on finding the right opportunities in AI

    Publié: 23/11/2023
18. Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates

    Publié: 16/11/2023
19. How AI is creating support roles, not taking them

    Publié: 09/11/2023
20. The story behind the chirp: Intercom’s notification sound

    Publié: 02/11/2023