The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

438 Épisodes

1. The emergence of superintelligent AI

   Publié: 31/08/2023
2. Learn how AI can unlock productivity, according to AI founder Andrew Louder

   Publié: 24/08/2023
3. Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi

   Publié: 17/08/2023
4. The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

   Publié: 10/08/2023
5. CX strategist Lynn Hunsaker on putting the customer at the heart of innovation

   Publié: 02/08/2023
6. Rewind: Square's Rohini Pandhi on spotting and solving customer problems

   Publié: 27/07/2023
7. What happens when customers meet chatbots? Discussing our latest research on AI in customer service

   Publié: 20/07/2023
8. AI educator Kavita Ganesan on uncovering AI opportunities in your business

   Publié: 13/07/2023
9. Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes

   Publié: 06/07/2023
10. Becoming Fin: The story behind the name of our AI chatbot

    Publié: 29/06/2023
11. Adapting to the AI revolution in CS: Discussing our 2023 AI report

    Publié: 22/06/2023
12. Transforming customer service in healthcare, with health educator Jennifer FitzPatrick

    Publié: 15/06/2023
13. From science fiction to reality: Exploring the potential of LLMs

    Publié: 08/06/2023
14. Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space

    Publié: 01/06/2023
15. Intercom on Product: The AI revolution and the future of customer service

    Publié: 25/05/2023
16. Building AI that works: How to navigate the AI frontier as a product leader

    Publié: 17/05/2023
17. Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers

    Publié: 11/05/2023
18. How to take your Customer Service from unforgivable to unforgettable, with Micah Solomon

    Publié: 04/05/2023
19. How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown

    Publié: 27/04/2023
20. How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher

    Publié: 20/04/2023