The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

466 Épisodes

1. A day in the life of a conversation designer

   Publié: 19/09/2024
2. Built For You: Fin AI Agent is now available over email

   Publié: 12/09/2024
3. Leadership's Role in Creating a Customer-Centric Culture

   Publié: 09/09/2024
4. A day in the life of a support knowledge manager

   Publié: 22/08/2024
5. Defining and evaluating a remarkable customer experience

   Publié: 15/08/2024
6. Off Script: Better, faster, cheaper

   Publié: 08/08/2024
7. Dovetail's Serena Chan on why customer research is a crucial part of your support strategy

   Publié: 01/08/2024
8. Strategies for getting executive buy-in to adopt AI-first CS

   Publié: 25/07/2024
9. How to lead your customer service team into the AI future

   Publié: 18/07/2024
10. Maximizing Team Efficiency with AI: Insights from Intercom's Customer Service leaders

    Publié: 04/07/2024
11. Building the future of AI-first customer service

    Publié: 27/06/2024
12. Off Script: Reinventing customer service with AI

    Publié: 20/06/2024
13. Unlocking customer service's strategic potential with AI

    Publié: 13/06/2024
14. Shep Hyken on getting ahead of the competition with exceptional CX

    Publié: 06/06/2024
15. Evolving your support org to thrive in the AI era

    Publié: 24/05/2024
16. Mapping out the first 90 days with AI-first Customer Service

    Publié: 16/05/2024
17. Off Script: Into the future with AI-first Customer Service

    Publié: 09/05/2024
18. Exploring customer service career paths in the age of AI

    Publié: 02/05/2024
19. Unpacking the impact of AI on CX with PartnerHero's Mercer Smith

    Publié: 25/04/2024
20. Moment of truth – Fin AI Copilot in practice

    Publié: 18/04/2024