The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

438 Épisodes

1. Exploring Intercom's Customer Service Trends Report for 2024

   Publié: 01/02/2024
2. Rewind: Jeff Vincent on solving customer problems

   Publié: 25/01/2024
3. Intercom on Product: Riding the AI wave in 2024

   Publié: 18/01/2024
4. CX leader Camille E. Acey on the evolving dynamics in customer service

   Publié: 11/01/2024
5. Synthesia CEO Victor Riparbelli on how generative AI is transforming video

   Publié: 04/01/2024
6. Inside Intercom 2023 in Review

   Publié: 14/12/2023
7. Rewind: CX author Dan Gingiss on turning customers into your own salesforce

   Publié: 07/12/2023
8. Make every call count: The evolution of phone support

   Publié: 30/11/2023
9. Angel investor Christoph Janz on finding the right opportunities in AI

   Publié: 23/11/2023
10. Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates

    Publié: 16/11/2023
11. How AI is creating support roles, not taking them

    Publié: 09/11/2023
12. The story behind the chirp: Intercom’s notification sound

    Publié: 02/11/2023
13. Rewind: Intercom on Product – The intersection of company and product strategy

    Publié: 26/10/2023
14. Training the next generation of support leaders with Peak Support’s Hannah Steiman

    Publié: 19/10/2023
15. Rewind: IBM’s Arin Bhowmick on designing ethical AI

    Publié: 12/10/2023
16. Rewind: Nick Mehta on delivering value at scale

    Publié: 05/10/2023
17. HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

    Publié: 28/09/2023
18. Leonard Berry and the eternal pursuit of service excellence

    Publié: 21/09/2023
19. Intercom on Product: Product strategy in the age of AI

    Publié: 14/09/2023
20. Shopify UX Director Elizabeth McGuane on why design should start with words

    Publié: 07/09/2023