The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Un podcast de Intercom - Les jeudis
Catégories:
438 Épisodes
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How to lead your customer service team into the AI future
Publié: 18/07/2024 -
Maximizing Team Efficiency with AI: Insights from Intercom's Customer Service leaders
Publié: 04/07/2024 -
Building the future of AI-first customer service
Publié: 27/06/2024 -
Off Script: Reinventing customer service with AI
Publié: 20/06/2024 -
Unlocking customer service's strategic potential with AI
Publié: 13/06/2024 -
Shep Hyken on getting ahead of the competition with exceptional CX
Publié: 06/06/2024 -
Evolving your support org to thrive in the AI era
Publié: 24/05/2024 -
Mapping out the first 90 days with AI-first Customer Service
Publié: 16/05/2024 -
Off Script: Into the future with AI-first Customer Service
Publié: 09/05/2024 -
Exploring customer service career paths in the age of AI
Publié: 02/05/2024 -
Unpacking the impact of AI on CX with PartnerHero's Mercer Smith
Publié: 25/04/2024 -
Moment of truth – Fin AI Copilot in practice
Publié: 18/04/2024 -
How Fin AI Copilot changes the game for support teams
Publié: 11/04/2024 -
Introducing Off Script: Des Traynor on the AI revolution
Publié: 04/04/2024 -
Stacy Sherman on how to design customer experiences that drive loyalty
Publié: 28/03/2024 -
Fueling the AI machine with the knowledge it needs
Publié: 21/03/2024 -
How AI is transforming customer service tech stacks
Publié: 07/03/2024 -
Amplitude’s Jenna Elliott on navigating the future of customer success
Publié: 29/02/2024 -
Understanding the changing economics of customer service in the age of AI
Publié: 22/02/2024 -
Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers
Publié: 15/02/2024
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com