Experience Action
Un podcast de Jeannie Walters, CCXP - Les mardis
113 Épisodes
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Employee Experience ROI
Publié: 26/07/2023 -
Investigating Customer Experiences
Publié: 18/07/2023 -
More than NPS
Publié: 11/07/2023 -
Measuring and Communicating Improvements
Publié: 27/06/2023 -
Shift Siloed CX To Connected CX
Publié: 20/06/2023 -
CX Tech Tool Talk
Publié: 13/06/2023 -
Step into CX Leadership
Publié: 06/06/2023 -
The Case of Missing CX
Publié: 30/05/2023 -
Get that CX Job!
Publié: 23/05/2023 -
Be a Lifelong CX Learner
Publié: 16/05/2023 -
Getting Data Right
Publié: 09/05/2023 -
Starbucks CEO in the Store
Publié: 02/05/2023 -
Is my CX Role In Jeopardy?
Publié: 25/04/2023 -
Innovate with CX
Publié: 18/04/2023 -
Overcoming Imposter Syndrome in CX Careers
Publié: 11/04/2023 -
What's a Service Code and How Do We Use It?
Publié: 04/04/2023 -
Journey Mapping - What's Next!?
Publié: 28/03/2023 -
CX Budget for Growing Businesses
Publié: 21/03/2023 -
WHY Align CX with Business Goals?
Publié: 14/03/2023 -
CX and EX At Once
Publié: 07/03/2023
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
