113 Épisodes

  1. Becoming Customer-Centric

    Publié: 28/02/2023

  2. Customer Experience (CX) Examples in Evolving Industries

    Publié: 21/02/2023

  3. Managing Change with Customers

    Publié: 14/02/2023

  4. Top 10 Ways Customer Experience (CX) Makes a Better World

    Publié: 07/02/2023

  5. Customer Experience (CX) Value Creation

    Publié: 31/01/2023

  6. Characteristics of Great Customer Experience (CX)

    Publié: 24/01/2023

  7. Process Improvement VS. Customer Experience

    Publié: 17/01/2023

  8. Defining Customer Experience

    Publié: 10/01/2023

  9. 5 Questions for Customer Experience (CX) Leaders

    Publié: 03/01/2023

  10. How To Use a Customer Experience (CX) Mission

    Publié: 27/12/2022

  11. Customer Experience (CX) Training

    Publié: 20/12/2022

  12. Leadership Buy In

    Publié: 13/12/2022

  13. Welcome to the Podcast

    Publié: 08/12/2022

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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!

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