113 Épisodes

  1. What is the Value of Customer Feedback?

    Publié: 09/01/2024

  2. 5 Must-Do's to End the Year Strong

    Publié: 12/12/2023

  3. Balancing Humans and AI in CX

    Publié: 05/12/2023

  4. CX Pulse Check - November 2023

    Publié: 28/11/2023

  5. Your CX Library

    Publié: 14/11/2023

  6. Getting Part-Time Employees to Embrace CX

    Publié: 07/11/2023

  7. A Scary CX Story

    Publié: 31/10/2023

  8. CX Pulse Check #2

    Publié: 24/10/2023

  9. Customer Experience VS. Member Experience

    Publié: 17/10/2023

  10. Acting on Negative Feedback

    Publié: 10/10/2023

  11. Updating CX Foundations

    Publié: 03/10/2023

  12. CX Pulse Check

    Publié: 26/09/2023

  13. Prioritizing with a CX Charter

    Publié: 19/09/2023

  14. Performance Reviews & CX

    Publié: 12/09/2023

  15. Focus Groups and Feedback

    Publié: 05/09/2023

  16. Customer Service vs Customer Experience

    Publié: 29/08/2023

  17. Am I the Only One Who Cares?

    Publié: 22/08/2023

  18. Find Your CX Budget

    Publié: 15/08/2023

  19. Getting Serious about CX

    Publié: 08/08/2023

  20. CX as a Brand Differentiator

    Publié: 01/08/2023

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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!

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