Experience Action
Un podcast de Jeannie Walters, CCXP - Les mardis
113 Épisodes
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CX Pulse Check - June 2024
Publié: 04/06/2024 -
Setting Clear and Actionable Customer Experience Goals
Publié: 28/05/2024 -
Sharing Feedback with Everyone
Publié: 21/05/2024 -
Gaining Frontline Buy-In
Publié: 14/05/2024 -
CX Pulse Check - April/May 2024
Publié: 07/05/2024 -
Elevating the Event Venue Experience
Publié: 30/04/2024 -
Strategically Addressing Low-Volume Customer Concerns
Publié: 23/04/2024 -
Customer-Facing Employees and CX Buy-In
Publié: 09/04/2024 -
Must-Haves for Successful CX Programs
Publié: 02/04/2024 -
CX Pulse Check - March 2024
Publié: 26/03/2024 -
Balancing Policy with Personalized Experiences
Publié: 19/03/2024 -
When Loyalty Programs Go Wrong
Publié: 12/03/2024 -
Those Needy Customers!!
Publié: 05/03/2024 -
CX Pulse Check - February 2024
Publié: 27/02/2024 -
How Much Data Is Too Much?
Publié: 20/02/2024 -
Navigating Customer Expectations: Strategies to Weather the Storm and Excel in CX
Publié: 13/02/2024 -
Right and Wrong Ways to Use AI in CX
Publié: 06/02/2024 -
CX Pulse Check - January 2024
Publié: 30/01/2024 -
How Do You Balance Innovation and Simplicity?
Publié: 23/01/2024 -
What Influences All Leaders To Care About Customer Experience?
Publié: 16/01/2024
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
