Customer Support Leaders
Un podcast de Charlotte Ward
341 Épisodes
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94: First 30 Days with Alyssa Percell
Publié: 18/06/2020 -
93: First 30 Days with Natalie Ruhl
Publié: 17/06/2020 -
92: First 30 Days with Lauren Rose Eimers
Publié: 16/06/2020 -
91: First 30 Days with Stacy Justino
Publié: 15/06/2020 -
90: Cross-cultural Support with Josh Magsam
Publié: 12/06/2020 -
89: Cross-cultural Support with Simone Secci
Publié: 11/06/2020 -
88: Cross-cultural Support with Aurore Lanchart
Publié: 10/06/2020 -
87: Cross-cultural Support with Ulrike Pitzschke
Publié: 09/06/2020 -
86: Cross-cultural Support with Chris Taylor
Publié: 07/06/2020 -
Throwback to Ep 49: Hiring in Support with Alyssa Percell
Publié: 05/06/2020 -
Throwback to Ep 40: Looking Beyond the Numbers with Mike Redbord
Publié: 04/06/2020 -
Throwback to Ep 21: Moving from Doing to Leading the Work with Ash Rhodes
Publié: 03/06/2020 -
Throwback to Ep 6: Future of Support with Craig Stoss
Publié: 02/06/2020 -
Throwback to Ep 1: Empathy with Jenny Dempsey
Publié: 01/06/2020 -
85: Remote Work with Mo McKibbin
Publié: 29/05/2020 -
84: Remote Work with Craig Stoss
Publié: 28/05/2020 -
83: Remote Work with Ash Rhodes
Publié: 27/05/2020 -
82: Remote Work with Hilary Dudek
Publié: 26/05/2020 -
81: Remote Work with Matt Dale
Publié: 25/05/2020 -
80: Forecasting in Support with Ash Rhodes
Publié: 22/05/2020
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.