341 Épisodes

  1. 112: Support Scope with Zeni Bandy

    Publié: 15/09/2020

  2. 111: Support Scope with Chris Taylor

    Publié: 14/09/2020

  3. 110: Fireside with Craig Stoss

    Publié: 11/09/2020

  4. 109: Panel: If I Knew Then, What I Know Now….

    Publié: 04/09/2020

  5. 108: Fireside with Chris Taylor

    Publié: 28/08/2020

  6. 107: Panel: Metrics 2.0

    Publié: 21/08/2020

  7. 106: Fireside with Josh Magsam

    Publié: 14/08/2020

  8. 105: Panel: Support Leadership 2.0

    Publié: 07/08/2020

  9. 104: Fireside with Simone Secci

    Publié: 31/07/2020

  10. 103: Panel: Managing Change

    Publié: 24/07/2020

  11. 102: Fireside with Ash Rhodes

    Publié: 17/07/2020

  12. 101: Panel: Return to Normality

    Publié: 09/07/2020

  13. A Small Announcement

    Publié: 06/07/2020

  14. 100: Process Improvement with Alyssa Percell

    Publié: 03/07/2020

  15. 99: Process Improvement with Ash Rhodes

    Publié: 02/07/2020

  16. 98: Process Improvement with Matt Dale

    Publié: 01/07/2020

  17. 97: Process Improvement with Kaylin Bailey

    Publié: 30/06/2020

  18. 96: Process Improvement with Denise Twum

    Publié: 29/06/2020

  19. Bonus - A Little Look Back!

    Publié: 22/06/2020

  20. 95: First 30 Days with Greg Skirving

    Publié: 19/06/2020

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

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