26 Épisodes

  1. Creating Culture | Claus Raasted

    Publié: 02/01/2019

  2. Developing Confidence as a Designer with Lauren Currie, OBE

    Publié: 01/11/2018

  3. Case Study: Dubai Design District - A Human-Centered Neighborhood | Lindsay Miller

    Publié: 01/09/2018

  4. Service Design in Government and Public Services | Benjamin Taylor

    Publié: 01/07/2018

  5. Turning a Service into an Experience | Paul Bulencea

    Publié: 01/05/2018

  6. The Business Case for Service Design | Jod Kaftan of Fjord

    Publié: 01/03/2018

  7. Building a Sustainable Business with Systems | Joanna Waterfall

    Publié: 02/01/2018

  8. Towards a Preemptive Social Enterprise | Matthew Manos

    Publié: 01/11/2017

  9. Customer Journey Mapping | Daniel Sunden + John Flitcroft

    Publié: 01/09/2017

  10. Minisode: The Customer Journey of Pizza in 3 Countries

    Publié: 01/07/2017

  11. The Future of Designing for the Customer | Panel Discussion

    Publié: 01/05/2017

  12. Research for Design Insight | Seth Weissman

    Publié: 01/03/2017

  13. Analogous Inspiration From Uncommon Sources | Victoria Vivas

    Publié: 02/01/2017

  14. CASE STUDY - Designing the Entrepreneur's Experience | Jon Leyh of Ruckus Projects

    Publié: 01/12/2016

  15. Service Blueprinting for Customer Engagement | John Ayers

    Publié: 01/11/2016

  16. How to Create a Culture of Innovation | Allen Weaver

    Publié: 01/10/2016

  17. Service Design Network | Jesse Grimes

    Publié: 01/09/2016

  18. CASE STUDY – Incubator School Built with Design Thinking | Sujata Bhatt and Ryan Oliver

    Publié: 01/08/2016

  19. Creating A Worldwide Movement with Global Service Jam | Adam StJohn Lawrence

    Publié: 01/07/2016

  20. #ServiceDesignDay | Raj Singh on AI in Services

    Publié: 01/06/2016

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Why Service Design Thinking is podcast that helps business to do things better and do better things. Service design is one of the next big competitive advantages in business and it is being used with great success by corporations and other large organizations around the world. But how can a smaller business, a startup, or a nonprofit adopt these innovative techniques? We talk with experts in the field and share lots of case studies on how you can engage your customers, create delightful experiences, and build a lasting legacy. Don’t forget to listen until the very end, for this week’s design challenge. Hosted by: Marina Terteryan Want to keep in touch? Sign up for the mailing list at www.whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else. Like what you hear? Please subscribe, rate, and review us!

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