130 Épisodes

  1. #29: You Got the CX Leader Job, Now What? with Allison Landers, Chief Experience Officer (CXO), UBS

    Publié: 20/04/2023

  2. #28: Pt. 2 - Lou Carbone, the Father of Experience Management

    Publié: 13/04/2023

  3. #27: Pt. 1 - Lou Carbone, the Father of Experience Management

    Publié: 06/04/2023

  4. #26: A Five Step Model to Earn Customer Loyalty with Mark Slatin & Patty Soltis

    Publié: 30/03/2023

  5. #25: Using the Right Data To Improve Your Customer’s Experience with Sami Nuwar

    Publié: 23/03/2023

  6. #24: The Intersection of Customer Success and Customer Experience with Adrian Brady-Cesana, CXO, CX Chronicles

    Publié: 16/03/2023

  7. #23: Why AI is a Game Changer for Customer Experience with OCX Recognition CEO Richard Owen

    Publié: 09/03/2023

  8. #22: The Do’s and Don’t of an Impactful Customer Experience Discipline with Bob Azman, CCXP

    Publié: 02/03/2023

  9. #21: Winning Stakeholder Support: The “Daisy Chain Strategy” with Roxie Strohmenger, CCXP

    Publié: 23/02/2023

  10. #20: What Leaders Must do Today to Compete in the Future with Bill Staikos

    Publié: 16/02/2023

  11. #19: The Blueprint for Customer Obsession with author Marbue Brown

    Publié: 09/02/2023

  12. #18: Disrupting the C-Suite with Kathy van de Laar, CCXP

    Publié: 02/02/2023

  13. #17: How Leaders Can Leverage Video to Improve CX and EX - Rose Bentley, CEO, Qumu

    Publié: 19/01/2023

  14. #16: Pt. 2 - Measuring and Managing Customer Loyalty in a Digital World with Rob Markey, Bain & Co.

    Publié: 12/01/2023

  15. #15: Pt. 1 - The Room Where It Happened: The Net Promoter Backstory with Rob Markey, Bain & Co.

    Publié: 05/01/2023

  16. #14: From Hopkins Researcher to CX Pro - Brittany Knox, Blue Cross Blue Shield of Michigan

    Publié: 29/12/2022

  17. #13: The Role of Perception and Expectations in Customer Experience, Gary David, PhD, Bentley University

    Publié: 22/12/2022

  18. #12: ITMs: Virtual, with a Human Touch, Carla Higgins, SVP, Director of CX, CNB Bank

    Publié: 15/12/2022

  19. #11: Demystifying the Human Experience, Bruce Temkin, Head of the XM Institute

    Publié: 08/12/2022

  20. #10: Breaking Down Departmental Silos to Improve CX - Risa Lovell, Farm Credit Insurance

    Publié: 01/12/2022

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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.

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