130 Épisodes

  1. #70: The 4 Keys to Leading CX Change with Patty Soltis, CCXP

    Publié: 08/02/2024

  2. #69: 5 Tips to Improve Emotional Intelligence for Better CX with Sandra Thompson

    Publié: 01/02/2024

  3. #68: Leveraging Customer Referrals to Drive Exponential Growth with Andy Cockburn

    Publié: 25/01/2024

  4. #67 The Power of Storytelling with Data with Leslie Pagel

    Publié: 18/01/2024

  5. #66: Rob Markey on Building Consistent Loyalty Through Trust and Emotional Connection, Part 2 of 2

    Publié: 11/01/2024

  6. #65: The 3 Dimensions of Customer Value Creation with NPS Co-Inventor, Rob Markey, Part 1 of 2

    Publié: 04/01/2024

  7. #64: The Wheel of Progress: Designing Experiences Based on Deep Customer Desires with Eckhart Boehme

    Publié: 28/12/2023

  8. #63: Secrets to Success with Chick-fil-A Leader Elizabeth Dixon

    Publié: 21/12/2023

  9. #62: Engaging Customers Throughout Their Lifecycle: Key Insights and Actionable Frameworks with Valerie Peck

    Publié: 14/12/2023

  10. #61: The Alien and Clark Kent: Demystifying CX Leadership from AAA's Head of CX, Bryan Sander

    Publié: 07/12/2023

  11. #60: How Emotions and Memory Shape Business Outcomes with Colin Shaw

    Publié: 30/11/2023

  12. #59: Managing the Sludge Caused by "Red Tape" that Impacts Customer Experiences with Dr. Stephanie Thum

    Publié: 17/11/2023

  13. #58: Creating Emotional Connections: The Power of Loyalty Programs with Valerie Peck

    Publié: 09/11/2023

  14. #57: The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty with author Ashley Reichheld

    Publié: 02/11/2023

  15. #56: A Candid Discussion About the CX Profession with Ian Golding, CCXP

    Publié: 25/10/2023

  16. #55: Elevating CX Leadership with the MSU MS CXM Degree with Dr. Tom DeWitt

    Publié: 17/10/2023

  17. #54: Preventing Defection: Innovative CX Strategies for Gathering Feedback and Taking Action with Matt Selbie

    Publié: 12/10/2023

  18. #52: Decoding Trust: The Complex Meaning and Importance of Being Trustworthy, Part 1 of 2 with CEO, Co-author, Andrea Howe

    Publié: 28/09/2023

  19. #51: Storytelling for CX Leaders: Revealing More Than Storytelling Secrets with 'Filling in the Blanks' Filmmaker, Jon Baime

    Publié: 21/09/2023

  20. #50: The Art and Science of Business Storytelling: Crafting Engaging Stories That Inspire Change with Author, Dennis Geelen

    Publié: 14/09/2023

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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.

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