The Delighted Customers Podcast with Mark Slatin
Un podcast de Mark Slatin | The Agile Brand - Les jeudis
130 Épisodes
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#90: Ritz Carlton: Inside the Founder and Former President's Customer-Centric Culture
Publié: 27/06/2024 -
#89: Salesforce’s Approach to Customer Success, AI, & CX
Publié: 20/06/2024 -
#88: How Bilt Uses 3-D Instructions to Enrich Lives
Publié: 13/06/2024 -
#87: Empathy-Driven Leadership
Publié: 06/06/2024 -
#86: The Power of Social Identity on CX with Professor Gary David
Publié: 30/05/2024 -
#85: The Science of Brand Love
Publié: 23/05/2024 -
#84: Leading Change by Leveraging Trust with Charles H. Green
Publié: 16/05/2024 -
#83: Lessons from Taylor Swift About How to Create Superfans with Brittany Hodak
Publié: 09/05/2024 -
#82: The Role of Qualitative Research in Experience Design with Jennifer Ashman, Principal, CX Amplified
Publié: 02/05/2024 -
#81: Strategies for making cx your growth engine
Publié: 25/04/2024 -
#80: Designing Experiences that drive loyalty
Publié: 18/04/2024 -
#79: Lessons from an ER doctor w/Dr. Judy Wolfe, Associate Chief Experience Officer, Cleveland Clinic
Publié: 11/04/2024 -
#78: Three Keys to Driving Customer Advocates
Publié: 04/04/2024 -
#77: Joe Pine: The Origin of "Customer Experience," The Experience Economy, and What's Next
Publié: 28/03/2024 -
#76: Pink Zebra Moving: Differentiating on CX for Explosive Growth with CEO, Ron Holt
Publié: 21/03/2024 -
#75: What’s the Pioneering Edge for Today’s CX Leaders according to the NPS Creator
Publié: 14/03/2024 -
#74: Closing the Gap Between Brand Promise and Customer Experience with Nick Zeisler
Publié: 07/03/2024 -
#73: Bruce Temkin's Blueprint for Fostering Trust in CX and Beyond
Publié: 28/02/2024 -
#72: The Crossroads of CX and UX: A Conversation with Darren Hood
Publié: 22/02/2024 -
#71: The Contagious Enthusiasm and Customer Intimacy Quadrant with Mary Poppen
Publié: 15/02/2024
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
