54 Épisodes

  1. EP 13 - Reflections on GovCX in 2021

    Publié: 13/12/2021

  2. EP 12 - Scott Weiss: Perspectives of GovCX & Innovation from a Former White House Presidential Innovation Fellow

    Publié: 08/11/2021

  3. EP 11 - Barbara Morton: CX Lessons Learned from the VA’s Veterans Experience Office

    Publié: 11/10/2021

  4. EP 10 - Robert Shea: Insights on the Importance of Customer Experience from a Senior Executive

    Publié: 13/09/2021

  5. EP 9 - Jon Kraden: Do Customer Experience and Cybersecurity Go Together?

    Publié: 09/08/2021

  6. EP 8 - Brenda Wensil: How Customer Experience Strategies and Methodologies Improved the Experience of Borrowers in the Federal Student Aid Program

    Publié: 19/07/2021

  7. EP 7 - Dan Barrett: Learn from a CX Early Adopter at the US Postal Service

    Publié: 14/06/2021

  8. EP 6 - Joseph Michelli, Ph.D.: Insights and Advice from a Leading Business and Customer Experience Expert

    Publié: 10/05/2021

  9. EP 5 - Crystal Philcox: How Customer Experience is Being Implemented in GSA

    Publié: 12/04/2021

  10. EP 4 - Mariela Cardona: CX Insights from an Early Trailblazer at USCIS

    Publié: 08/03/2021

  11. EP 3 - Brian Whittaker: Customer Experience and the Impact of Diversity and Inclusion

    Publié: 07/02/2021

  12. EP 2 - Tim Conway & Ann Steward: CX Insights from Around the World

    Publié: 01/02/2021

  13. EP 1 - Lee Becker: Perspectives on CX

    Publié: 26/01/2021

  14. Trailer

    Publié: 22/01/2021

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The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government. 

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