54 Épisodes

  1. EP 33 - Insights from the Executive and Legislative Branches on Government Customer Experience featuring Matthew Cornelius

    Publié: 11/07/2023

  2. EP 32 - Digital Transformation: The Intersection of IT Modernization and Customer Experience featuring Bajinder Paul

    Publié: 13/06/2023

  3. EP 31 - Lessons Learned in Managing Cross-Agency Programs through Recreation.gov

    Publié: 09/05/2023

  4. EP 30 - How Transformational Leaders Drive Improved Performance featuring John Riordan

    Publié: 18/04/2023

  5. EP 29 - Balancing Cybersecurity and CX in the Delivery of Digital Services featuring Cybersecurity & Customer Experience SMEs

    Publié: 28/03/2023

  6. EP 28 - How NTT Data Leveraged Existing Programs to Assist Colleges and Universities During Covid featuring Noel Hara

    Publié: 14/02/2023

  7. EP 27 - Digital-First Customer Experience, But Not Digital Only featuring Maximus Federal's Andy Beamon & MaryAnn Monroe

    Publié: 10/01/2023

  8. EP 26 - Using Customer Data to Improve the Experience at Federal Student Aid featuring Nicole Callahan

    Publié: 13/12/2022

  9. EP 25 - The Importance of Contact Centers in Delivering Excellent, Equitable, and Secure Federal Services featuring Evan Davis, Maximus Federal

    Publié: 08/11/2022

  10. EP 24 - How Diversity, Equity, Inclusion and Accessibility Improves the Lives of the Public and Employees featuring Kimberly Walton

    Publié: 11/10/2022

  11. EP 23 - VA's Use of Innovation to Improve Healthcare of Veterans featuring VHA Office of Healthcare, Innovation and Learning

    Publié: 13/09/2022

  12. EP 22 - Insights on How the Federal Government is Implementing Customer Experience

    Publié: 09/08/2022

  13. EP 21 - Granicus: Leveraging Subscription Data to Understand Your Customers

    Publié: 12/07/2022

  14. EP 20 - Kshemendra Paul: Customer Experience: Unlocking the Power of Data

    Publié: 14/06/2022

  15. EP 19 - Dr. Liz Herman: Knowledge Management: The Secret Ingredient to Delivering an Omnichannel Experience

    Publié: 16/05/2022

  16. SPECIAL EDITION | EP 18: Lessons Learned from the Federal Government's Leading Customer Experience Leaders

    Publié: 02/05/2022

  17. EP 17 - Wendy Bhagat: Improving and Simplifying the Federal Student Aid Process

    Publié: 11/04/2022

  18. EP 16 - Airis McCottry Gill: How Employee Experience at the VA Impacts the Veterans’ Experience

    Publié: 14/03/2022

  19. EP 15 - Ken Corbin: Transforming the Taxpayer Experience

    Publié: 07/02/2022

  20. EP 14 - Simchah Suveyke-Bogin: Implementing Customer Experience at the Department of Agriculture

    Publié: 10/01/2022

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The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government. 

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