54 Épisodes

  1. EP 53 - Transforming the Journey for First-Time Filers: How the IRS is Elevating Customer Experience featuring Angela Render

    Publié: 14/01/2025

  2. EP 52 - 2024 Year in Review of Government Customer Experience featuring Dan Barrett, Lee Becker, Amanda Chavez, MaryAnn Monroe & Mary Schwarz

    Publié: 03/12/2024

  3. EP 51 - Insights from Government Contact Center Leaders ft Meghan Daly, Nikki French, Simchah Suveyke-Bogin & Keith Thurston

    Publié: 12/11/2024

  4. SPECIAL EDITION | EP 50 - Navigating the Presidential Transition

    Publié: 29/10/2024

  5. EP 49 - Veggies for Vets featuring Dr. Isabel Kozak & Diana Gregory

    Publié: 15/10/2024

  6. EP 48 - Insights from the 2024 Service to the Citizen Government and Industry Executives of the Year

    Publié: 10/09/2024

  7. EP 47 - The Importance of Contact Centers in Delivering Services featuring Chad Thyes

    Publié: 13/08/2024

  8. EP 46 - Insights on How Intergenerational Workforces, Value Streams and Innovation Drive Outstanding Services to the Public  featuring Dr. Bill Brantley

    Publié: 09/07/2024

  9. EP 45 - Turning Touch Points Into Trust Points at the Department of Homeland Security featuring Dana Chisnell & Stephanie Moore

    Publié: 11/06/2024

  10. EP 44 - Insights as USAGov Transitions to be the Front Door for the Public's Life Events ft Leilani Martínez & Marietta Jelks

    Publié: 14/05/2024

  11. EP 43 - How the Office of the CIO in the Air Force Implemented Customer Experience featuring Colt Whittall

    Publié: 09/04/2024

  12. EP 42 - How Human Centered Design can Improve Services Around the World featuring Nilufer Erdebil

    Publié: 12/03/2024

  13. EP 41 - Highlights of GSA's Customer Experience (CX) Initiatives featuring Camille Tucker

    Publié: 13/02/2024

  14. EP 40 - Insights on Delivering Digital Experiences from the Office of the Federal CIO featuring Noreen Hecmanczuk

    Publié: 09/01/2024

  15. SPECIAL EDITION | EP 39: Reflecting on Government Customer Experience in 2023 ft Industry Leaders in Government Customer Experience

    Publié: 18/12/2023

  16. EP 38 - Using the Levers of Government to Drive Improved Performance featuring Robert Shea & Adam Hughes

    Publié: 12/12/2023

  17. EP 37: Insights from the IRS' Taxpayer Experience Office featuring Courtney Kay-Decker

    Publié: 14/11/2023

  18. EP 36 - How the VA's Innovation Ecosystem Reduced Veterans' Missed Medical Appointments featuring Dr. Indra Sandal & Gregory Goins

    Publié: 10/10/2023

  19. EP 35 - Leveraging Innovation to Improve Digital Services in the Defense Health Agency featuring Robert Kayl

    Publié: 20/09/2023

  20. EP 34 - How the VA's Nutrition and Food Services Program Improves the Lives of Veterans ft Dr. Anne Utech

    Publié: 15/08/2023

1 / 3

The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government. 

Visit the podcast's native language site