The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

438 Épisodes

1. 360Learning’s Joei Chan on embracing innovation as a content marketer

   Publié: 29/04/2021
2. Calm’s Will Larson on how to build a technical leadership career

   Publié: 22/04/2021
3. MadKudu’s Francis Brero on how AI can boost conversational support

   Publié: 15/04/2021
4. Cliniko founder Joel Friedlaender on bringing digital transformation to healthcare

   Publié: 08/04/2021
5. Wikimedia Foundation COO Janeen Uzzell on future-proofing history

   Publié: 01/04/2021
6. CX pioneer Jeanne Bliss on building customer-centric businesses

   Publié: 25/03/2021
7. Built for you E03: Behind conversation topics and custom reports

   Publié: 18/03/2021
8. Later’s Farhan Virji on adapting B2C support strategies for B2B teams

   Publié: 11/03/2021
9. Black Women’s Business Collective founder Zanade Mann on advocating for your peers

   Publié: 04/03/2021
10. CX expert Annette Franz on putting the 'customer' in 'customer experience'

    Publié: 25/02/2021
11. Inter-Women Presents: Karen and Leandra on leadership

    Publié: 18/02/2021
12. Intercom on Product 13: Defining sustainable innovation

    Publié: 11/02/2021
13. Norman Crowley on uncovering the business opportunities in tackling climate change

    Publié: 04/02/2021
14. Code for America’s Amanda Renteria on defining the citizen experience

    Publié: 28/01/2021
15. Conversations on Support

    Publié: 21/01/2021
16. Productboard founder and CEO Hubert Palan on mastering product strategy

    Publié: 14/01/2021
17. Holiday Rewind: Tech philosopher Alex Wolf on designing harmonious technology

    Publié: 07/01/2021
18. Holiday Rewind: Understanding the Conversational Support Funnel

    Publié: 31/12/2020
19. Holiday Rewind: Inside Intercom on Allyship

    Publié: 24/12/2020
20. Intercom’s 2020 people pivot

    Publié: 17/12/2020