Customer Support Leaders
Un podcast de Charlotte Ward
341 Épisodes
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227: Fireside with Nate Brown
Publié: 10/12/2021 -
226: 99 Weeks Done
Publié: 04/12/2021 -
Week 100 Teaser
Publié: 26/11/2021 -
From The Archives: Ep 150: Fireside with Mo McKibbin
Publié: 19/11/2021 -
From The Archives: Ep 146: Fireside with Tue Søttrup
Publié: 12/11/2021 -
From The Archives: Ep 142: Diversity and Inclusion with Antonio King
Publié: 05/11/2021 -
From The Archives: Ep 140: Scary Support Stories with Todd Curtis
Publié: 29/10/2021 -
From The Archives: Ep 136: Scary Support Stories with Matt Dale
Publié: 22/10/2021 -
From The Archives: Ep 134: Support’s Relationship to Sales with Nicholas Zeisler
Publié: 15/10/2021 -
From The Archives: Ep 129: Support’s Relationship to Product with Andrea Saez
Publié: 08/10/2021 -
From The Archives: Ep 123: Freelancing in Support with Andrei Kamarouski
Publié: 01/10/2021 -
From The Archives: Ep 117: CSAT with Mo McKibbin
Publié: 24/09/2021 -
From The Archives: Ep 115: Support Scope with Mike Redbord
Publié: 17/09/2021 -
225: “In Support, I Believe…” with Simone Secci
Publié: 10/09/2021 -
224: “In Support, I Believe…” with Matt Dale
Publié: 03/09/2021 -
223: “In Support, I Believe…” with Craig Stoss
Publié: 27/08/2021 -
222: “In Support, I Believe…” with Ryan Klausner
Publié: 20/08/2021 -
221: “In Support, I Believe…” with Charlotte Ward
Publié: 13/08/2021 -
Announcing “In Support, I believe…”
Publié: 06/08/2021 -
Throwback to Ep 109: Panel: If I Knew Then, What I Know Now….
Publié: 30/07/2021
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.