Customer Support Leaders
Un podcast de Charlotte Ward
341 Épisodes
-
277: Reducing Escalations Through Strategic Engineering Partnerships; with Robert Cabral
Publié: 06/09/2024 -
From The Archives: 49: Hiring in Support with Alyssa Percell
Publié: 30/08/2024 -
276: Mastering Incident Management - Part 4b of 6; with Kat Gaines
Publié: 23/08/2024 -
From The Archives: 47: Hiring in Support with Kristina King
Publié: 16/08/2024 -
275: Unlocking the Power of Fractional Leadership in Customer Support; with Brian Levine
Publié: 09/08/2024 -
From The Archives: 41: Careers in Support with Matt Dale
Publié: 02/08/2024 -
274: Mastering Incident Management - Part 4 of 6; with Kat Gaines
Publié: 26/07/2024 -
From The Archives: 40: Looking Beyond the Numbers with Mike Redbord
Publié: 19/07/2024 -
273: Balancing Automation and Human Touch in Customer Support; with Cory Brown & Elliot Fox
Publié: 12/07/2024 -
From The Archives: 36: Looking Beyond the Numbers with Ash Rhodes
Publié: 05/07/2024 -
272: Transforming Support Teams: Leadership, Collaboration, and Building Cross-Functional Relationships; with Steve Tondé
Publié: 28/06/2024 -
From The Archives: 11: Awkward Conversations with Hilary Dudek
Publié: 21/06/2024 -
271: Mastering Incident Management - Part 3 of 6; with Kat Gaines
Publié: 14/06/2024 -
270: Mastering Leadership Communication in Startup Support; with Andrew Rios
Publié: 07/06/2024 -
269: Building Successful Call Centers from the Ground Up; with Joe DiNatale
Publié: 31/05/2024 -
From The Archives: Episode 3: Nurturing Empathy in Customer Support with Natalie Ruhl
Publié: 24/05/2024 -
268: Mastering Incident Management - Part 2 of 6; with Kat Gaines
Publié: 17/05/2024 -
267: Finding the Balance Between Product and Functional Expertise; with Colin Flanigan
Publié: 10/05/2024 -
266: The Art of Crafting Impactful Survey Questions; with Nick Zeisler
Publié: 03/05/2024 -
265: Nurturing Your Professional Network: Authentic Strategies for Support Folk; with Jason Yun
Publié: 27/04/2024
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
