Customer Service Academy

140 Épisodes

1. 138: My Journey Through the Healthcare System and Patient Experience

   Publié: 11/08/2023
2. 137: 5 Leadership Lessons From Independence Day

   Publié: 30/06/2023
3. 136: Reframing Your Sales Process by Showcasing Your Value With Lisa J. Smith

   Publié: 10/06/2023
4. 135: Memorial Day and the Spirit of Service

   Publié: 28/05/2023
5. 134: Does Your Technology Delight or Aggravate Your Customers?

   Publié: 13/05/2023
6. 133: Customer Experience Is Your Recession Plan

   Publié: 30/04/2023
7. 132: Building Experiences + Relationships Through Empathy

   Publié: 15/04/2023
8. 131: Leading Teams To Deliver Exceptional CX with Steve DiGioia

   Publié: 31/03/2023
9. 130: Employee Experience Is Rocket Fuel for Customer Experience

   Publié: 18/03/2023
10. 129: How Personalization Will WOW Your Customers and Grow Your Sales

    Publié: 04/03/2023
11. 128: Beyond Gut Instincts - Let Data and Benchmarking Be Your Guide With Barbara Boden and Ann McNally

    Publié: 26/02/2023
12. 127: Developing Customer Relationships With Janyelle Milton

    Publié: 19/02/2023
13. 126: ChatGPT: Way Less Scary Than Skynet or the Matrix

    Publié: 11/02/2023
14. 125: Sustaining High Performance and Employee Well Being With Brandi Olson

    Publié: 27/01/2023
15. 124: Recruiting and Retaining Powerhouse Teams in 2023

    Publié: 14/01/2023
16. 123: Customer Experience Trends for 2023

    Publié: 02/01/2023
17. 122: The Ghosts of CX Past, Present, and Future

    Publié: 20/12/2022
18. 121: Helping Teams Do Their Best Work With Gustavo Razzetti

    Publié: 10/12/2022
19. 120: Bring the Thankfulness and Dump the Excuses

    Publié: 19/11/2022
20. 119: Building Trust by Delivering on Your Brand Promise With Jason Bradshaw

    Publié: 13/11/2022