Moët Hennessy's Greg Morley: From Handling Customer Complaints at Call Centre to Leading Global DEI initiatives at Moët Hennessy

"Everyone should be a Chief Change Officer,” says Greg Morley in our latest exclusive interview on the Chief Change Officer podcast.Business is a bonded collective of people. Solve business issues with a high touch of humanity.Greg 's secret weapon in making Moët Hennessy—one of the oldest and largest wine and spirits conglomerates—DEI-proof involves a profound personal touch.A fun fact: Part of the LVMH group, Moët Hennessy comprises 26 houses with a reported revenue of 6.6 billion euros in 2023. Moët & Chandon, Krug, Veuve Clicquot, Hennessy, and Château d’Yquem are just some of the world-renowned LVMH wines and spirits brands that have become synonymous with the most prestigious origins and terroirs. These exceptional champagnes, wines, and spirits from around the world come together as a collection of rare brands where heritage and innovation, authenticity, and creativity converge.In our latest exclusive interview on the Chief Change Officer podcast, Greg walks us through his journey in four key areas:From Complaints to Leadership: The Call Center Foundation---How Greg’s early experiences shaped his transformative leadership at Disney, Hasbro, and Moët Hennessy. Empathy, quick thinking, and unparalleled communication abilities have become the bedrock of his effective leadership and strategic HR management.Championing DEI at Moët Hennessy---Greg’s journey to infuse Diversity, Equity, and Inclusion deeply into the heart of a global conglomerate. His approach? A blend of bold leadership and actively listening to the voices that matter most—the people. Greg has been pivotal in fostering an inclusive culture that celebrates diversity at every level.Customizing Change: DEI Challenges for a Diverse Portfolio---The rich diversity and complexity of Moët Hennessy's portfolio of brands and maisons mean that one size does not fit all in DEI initiatives. Greg’s strategy? Tailored DEI programs that respect and reflect the unique identity of each brand while aligning with the group's overarching values.Insights Beyond the Boardroom: 'Bond'---A preview of Greg’s upcoming book, which offers powerful lessons on building bridges, not just within organisations but also in our everyday lives. This book fosters nurturing connections that transcend the superficial, in pursuit of true belonging and inclusion.Chief Change Officer: Make your laws of change. Ranked #1 podcast in Careers US on Apple Podcasts. Also available on Spotify, Amazon Music, Google Podcast, YouTube, and more. Subscribe and be inspired! You can reach the host via @thevincechan on Linkedin/Instagram/Threads.

Om Podcasten

Are you paralyzed by the fear and risks that come with considering, designing, and executing a career change? If you're ready to break free from traditional career paths and master your future, you are in the right place!I am your host, Vince Chan. My life story reads like a manual on overcoming risks and fears. Since age 15, I've navigated 18 career transitions over 36 years. I've weathered six economic crises, adapted to life in over 10 cities, and overcome battles with mental illness. I have not only survived but thrived. From managing billion-dollar funds and publishing two books to navigating the academic halls of Yale and Chicago Booth and speaking on global education technology stages, I bring you wisdom not just from my victories but also from the fires I’ve walked through, each time emerging stronger.To help you get unstuck, minimize risks, and overcome fears—so that you can change your career on your own terms, with resilience and intelligence—I created the "Chief Change Officer" podcast.Here, I distill my career success formula into two words: credible and incredible. Always learn from the most credible people; it's these individuals who consistently create incredible work—not the other way around.So, I meticulously select the most credible global figures for you to learn from. This careful curation ensures that every episode enriches your understanding and maximises your ability to enact your own incredible career changes.The centerpiece of the podcast is the learnable career story told by real-life role models, akin to business cases and corporate leaders used in the HBS Case Method, a 100-year-old learning standard still widely adopted in world-class, modern-day business schools.My guests range from the youngest Singaporean parliamentarian at 30, to a trailblazing LGBT tech CEO at 60, a polyglot Russian diplomat turned energy innovator in Cincinnati at 50, and a Parisian lawyer who pivoted to entrepreneurship dedicated to building the youth economy in Senegal at 40. Each has mastered their challenges, offering you time-tested perspectives on how to navigate career changes to succeed with purpose and potential.An added bonus: The podcast features no ads, no political, corporate, or sales talk, ensuring authentic and uninterrupted conversations.Soon, I will launch exclusive resources for subscribers and members—courses, coaching, and consulting tailored to amplify your success and mitigate risks, empowering you to define your career laws of change.Engage with me (@thevincechan) on LinkedIn, Instagram, and Threads. Share your career challenges and aspirations. You could possibly feature in an episode, receiving free, personalized guidance.Chief Change Officer: Make Your Laws of Change. Subscribe today by joining a global community where success stories of career transformation are not just told—they are lived and learnable!