#288 Richard H. Carson: The 39-Step Playbook for Change That Doesn’t Collapse — Part Two
Chief Change Officer - Un podcast de Vince Chan
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Richard H. Carson, PhD, MPA, spent decades helping public agencies and private organizations stop spinning their wheels. In this two-part series, he breaks down why most change efforts fail—and how he built a 39-step model to make sure they don’t. We go behind the scenes of The Book of Change, talk about what most consultants miss, and revisit the micromanagement disaster that made him rethink everything.
