WTF! Walk The Floors Podcast- All Things Hospitality Training

Un podcast de Michele Kline and Stephanie Leger

Catégories:

Entreprise Éducation

167 Épisodes

  1. The Hospitality Show Mash-Up

    Publié: 02/08/2023

  2. React Mobile At The Hospitality Show (Guest Riley Eller)

    Publié: 02/08/2023

  3. The hospitality side of conventions behind the scenes (Guest Rich Curran)

    Publié: 20/06/2023

  4. The Hospitality Show versus HITEC with ComOps

    Publié: 14/06/2023

  5. The Hospitality Show Session ESG (Guest Dorothy Dowling)

    Publié: 14/06/2023

  6. The Hospitality Journey (Guest Liz Uber)

    Publié: 30/05/2023

  7. Travel arrangements don't need to be complicated!" (Guests AllFly)

    Publié: 23/05/2023

  8. Motherhood in the Hospitality Industry

    Publié: 16/05/2023

  9. The Hospitality Show (Guest Chip Rogers)

    Publié: 10/05/2023

  10. Loyalty Marketing in the Hospitality Gaming Industry

    Publié: 01/05/2023

  11. Behind the Scenes Hotel Transitions (Guest Brian Proctor)

    Publié: 25/04/2023

  12. Accountability For Successful Hotel Teams

    Publié: 18/04/2023

  13. Hospitality on water! (Guest Harrison Liu)

    Publié: 10/04/2023

  14. Engaging Communication Goes Beyond Hospitality

    Publié: 06/04/2023

  15. Hotel Distribution Channels (Guest Fred Bean)

    Publié: 27/03/2023

  16. Hospitality Service Failure Recovery

    Publié: 21/03/2023

  17. Authentic Hospitality Service

    Publié: 12/03/2023

  18. Hospitality Team Attitude & Accountability

    Publié: 06/03/2023

  19. What inspires our Housekeeping Teams? (With Diego Lopez)

    Publié: 24/02/2023

  20. Hotel Lost & Found

    Publié: 20/02/2023

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Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage. Hosted on Acast. See acast.com/privacy for more information.
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