WTF! Walk The Floors Podcast- All Things Hospitality Training
Un podcast de Michele Kline and Stephanie Leger
Catégories:
167 Épisodes
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Motherhood in Hospitality - Mother's Day Special
Publié: 16/05/2024 -
Check it before you wreck it (Hotel Inspection)
Publié: 02/05/2024 -
When a Restaurant Experience Turns Bad (Part II)
Publié: 25/04/2024 -
Training Back of the House Team Members in Customer Service
Publié: 18/04/2024 -
When a Restaurant Experience Turns Bad
Publié: 11/04/2024 -
Marketing in Hospitality (with Susan Barry at Hive Marketing)
Publié: 04/04/2024 -
Train Back of the House Team Member on Hospitality Customer Service
Publié: 28/03/2024 -
Hospitality Inspection Secrets: Deep Dive Back of House
Publié: 21/03/2024 -
Rating Hospitality Digital Worthiness (with Khaled Koubaa at At Worthy)
Publié: 14/03/2024 -
International Women's Day in Hospitality
Publié: 07/03/2024 -
Tips for a successful Hotel Inspection
Publié: 29/02/2024 -
Hospitality Technology vs Clipboards (with Adam Tuttle at Yipy
Publié: 22/02/2024 -
How to build successful Food & Beverage Operations Inspections (With Cheri Roberts)
Publié: 15/02/2024 -
Luxury Service in Hospitality (part 3)
Publié: 08/02/2024 -
Luxury Service in Hospitality (part 2)
Publié: 01/02/2024 -
Luxury Service in Hospitality (part 1)
Publié: 25/01/2024 -
Enhancing Personal Guest Experiences In Hospitality
Publié: 18/01/2024 -
Hospitality Leaders Creating Connections
Publié: 11/01/2024 -
Don't Make 2024 the Same Ole Year in Hospitality
Publié: 04/01/2024 -
The "Right" Attitude for Hospitality
Publié: 28/12/2023
Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage. Hosted on Acast. See acast.com/privacy for more information.
