The Modern Customer Podcast
Un podcast de Blake Morgan - Les mardis
452 Épisodes
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The AI Powering 5 Billion Customer Resolutions—and the Future It’s Creating for Service
Publié: 06/05/2025 -
Reimagining Healthcare Experience Through Feedback and AI
Publié: 29/04/2025 -
Why Most AI in CX Is Missing the Mark—and What Comes Next
Publié: 22/04/2025 -
How Creative Thinking Unlocks the True Power of AI in CX
Publié: 15/04/2025 -
The $1.3 Trillion CX Opportunity: It Starts with Creative AI Leadership
Publié: 08/04/2025 -
Agentic AI, Customer Resolution, and the Future of Zendesk’s CX Vision
Publié: 03/04/2025 -
What Drives Customers to Buy—And What Holds Them Back
Publié: 01/04/2025 -
Inside Walmart’s EX Strategy: How 2.1 Million Associates Are Powering CX Innovation
Publié: 25/03/2025 -
AI and CX: The Shift Toward Smarter, Seamless Service
Publié: 18/03/2025 -
How the 80/20 Rule, AI, and Leadership Drive Business Growth
Publié: 11/03/2025 -
Proving AI’s ROI: How SAP Concur Transformed Customer Support & Reduced Costs
Publié: 04/03/2025 -
AI-Powered Marketing: How to Personalize Without Overstepping Customer Trust
Publié: 25/02/2025 -
How Coveo’s AI Helps Leading Organizations Personalize at Scale
Publié: 18/02/2025 -
Building A Customer-Centric Culture Through Operations At T-Mobile
Publié: 11/02/2025 -
Building a Service Culture: Practical Strategies for Customer Experience Success
Publié: 04/02/2025 -
Proactive Strategies for Customer Success: Personalization, Relationships, and AI
Publié: 28/01/2025 -
Customer Trust: Why It Matters and How to Measure It
Publié: 21/01/2025 -
Building a Customer-Centric AI Strategy: Start Small, Automate, and Scale Effectively
Publié: 14/01/2025 -
Innovation and Creativity in Customer Experience: Leading with Purpose in 2025
Publié: 07/01/2025 -
How Hotels Can Deliver Unforgettable Guest Experiences
Publié: 30/12/2024
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
