73 Épisodes

  1. Marco Carrubba, Director of CS at Microsoft - How to design CS for a mature organization

    Publié: 17/06/2022

  2. Marija Skobe-Pilley, Head of CS (EMEA) at Clickup - How to expand CS in EMEA

    Publié: 18/05/2022

  3. Bill Cushard, General Manager at Dragonboat - The role of Customer Education in CS

    Publié: 20/04/2022

  4. Harini Gokul, Head of Customer Success at AWS - Moving from defense to offense in CS

    Publié: 17/03/2022

  5. Erika Villarreal, Senior CSM at Condeco - How to build your personal brand in CS

    Publié: 28/02/2022

  6. Matt Myszkowski, VP of CE (EMEIA) at Cision - Mental health in CS: It's ok not to be ok!

    Publié: 19/01/2022

  7. Vijay Mehrotra, Professor at the University of San Francisco - The world's first university degree in Customer Success

    Publié: 21/12/2021

  8. Andrew Marks, Co-Founder of SuccessHACKER - How to build effective health scores

    Publié: 17/11/2021

  9. David Jackson, CS Coach, Author and CEO at TheCustomer.Co - Think People, not Customers

    Publié: 12/10/2021

  10. Jeff Heckler, Director of CS Solutions at MarketSource - Scaling CS teams and CS Models

    Publié: 07/09/2021

  11. Jennifer Cramer, VP of Customer Success at Planhat - Is all churn bad?

    Publié: 10/08/2021

  12. Emily Garza, AVP of Customer Success at Fastly - CS responsibility for revenue

    Publié: 01/07/2021

  13. Wayne McCulloch, Global Head of CS (SaaS) at Google Cloud - The taboos of Customer Success

    Publié: 10/06/2021

  14. Emmanuel Malanda, Global Head of CS at Calypso - Data Driven Workflows & Scaling CS Operations

    Publié: 11/05/2021

  15. Elisabeth Courland, Digital CSM at Talentsoft - Data Driven Customer Journey in Digital CS

    Publié: 12/04/2021

  16. Kristi Faltorusso, VP of Customer Success at IntelliShift - Switching from reactive to proactive CS

    Publié: 10/03/2021

  17. Kellie Lucas, CS Author & Coach - Customer feedback, turning feedback into insights

    Publié: 10/02/2021

  18. Ray Rauch, VP of Customer Success at Concord - Evolution of the CSM

    Publié: 11/01/2021

  19. Alex Farmer, VP of Customer Success at Cognite - Building a customer advocacy program

    Publié: 30/11/2020

  20. Fran Beckley, Head of Client Services at SourceBreaker - Keeping CSMs engaged at work and career development

    Publié: 04/11/2020

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At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com

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