240 Épisodes

  1. 159. Sending Videos for Greater Sales Visibility w/ Viveka von Rosen

    Publié: 21/09/2021

  2. 158. Creating Customer Impact in Moments That Matter w/ Jacco van der Kooi

    Publié: 14/09/2021

  3. 157. Why Repeat Customers May Not Be Loyal Customers w/ Shep Hyken

    Publié: 04/09/2021

  4. 156. An Actor’s Guide to Authentic Videos w/ Julie Hansen

    Publié: 31/08/2021

  5. 155. How Artificial Intelligence is Driving the Feeling Economy w/ Dr. Roland Rust

    Publié: 26/08/2021

  6. 154. The Art & Science of Selling to Prosumers w/ Mario M. Martinez, Jr

    Publié: 24/08/2021

  7. 153. Emotional Intelligence & Human-Centered Connection w/ Dan Hill

    Publié: 17/08/2021

  8. 152. Creating an Environment of Continuous Coaching w/ Morgan J. Ingram

    Publié: 10/08/2021

  9. 151. Creating Holistic and Immersive Experiences w/ Mathew Sweezey

    Publié: 03/08/2021

  10. 150. Why Your Virtual Relationships Degrade Over Time w/ Dr. Nick Morgan

    Publié: 29/07/2021

  11. 149. A Blissful Approach to Training Customers and Employees w/ Lauren Bailey

    Publié: 27/07/2021

  12. 148. Video Messaging and the Next Normal w/ Dan Tyre

    Publié: 20/07/2021

  13. 147. The 7 Pillars of Customer Success w/ Wayne McCulloch

    Publié: 13/07/2021

  14. 146. Getting Clear on Who You Are and How You Serve w/ Anthony Coundouris

    Publié: 06/07/2021

  15. 145. Establishing Core Principles for Yourself and Your Team w/ John Belizaire

    Publié: 29/06/2021

  16. 144. An Actor's Guide to Truthful and Honest Videos w/ Tricia Jane Wiles

    Publié: 24/06/2021

  17. 143. Hiring and Onboarding Virtual Professionals w/ Daniel Ramsey

    Publié: 22/06/2021

  18. 142. Don't Just Personalize, Get Personal w/ Kristina Jaramillo

    Publié: 15/06/2021

  19. 141. Understanding the Intersection of CX, UX, and UI w/ Joey Kilrain

    Publié: 08/06/2021

  20. 140. Creating Sales and Customer Success Alignment w/ Ethan Beute

    Publié: 03/06/2021

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Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.

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