Questions for now - Compelling perspectives on digital CX

69 Épisodes

1. How Patagonia's employee engagement leads to great CX

   Publié: 24/09/2020
2. How Shopify adapted to demand during the pandemic

   Publié: 13/08/2020
3. What CX means to venture capitalists

   Publié: 10/07/2020
4. Introducing TELUS International Studios

   Publié: 23/06/2020
5. The voice activated CX platform simplifying the smart home industry

   Publié: 01/05/2020
6. How Indeed.com views and masters client success

   Publié: 16/10/2019
7. Shifting customer engagement from transactional to human

   Publié: 04/10/2019
8. Using data to understand customers from Wix.com

   Publié: 21/06/2019
9. How Dropbox converts freemium users into premium payers

   Publié: 07/06/2019
10. The CX guru showing great companies how to be amazing

    Publié: 31/05/2019
11. Meet the CX leader who learned her trade in the trenches

    Publié: 24/04/2019
12. WIA – Conall Laverty, Founder & CEO

    Publié: 11/04/2019
13. How Headspace converts new users into customers for life

    Publié: 15/03/2019
14. Getting clever about CRM - Insights from Salesforce

    Publié: 11/02/2019
15. The importance of a customer-first mindset - Insights from HubSpot

    Publié: 19/03/2018
16. How I raised Net Promoter Score from 8 to 68 - Alan McNab, MD EMEA of Velocidi

    Publié: 13/03/2018
17. Scaling CX - A talk with Airbnb's head of global customer experience

    Publié: 05/03/2018
18. 7 imperatives for moving your customer experience to the next level

    Publié: 19/02/2018
19. Jeffrey Puritt - President & CEO, TELUS International

    Publié: 05/02/2018
20. Rod Jones - the man who helps CX Leads make better decisions

    Publié: 21/01/2018