Punk CX with Adrian Swinscoe

528 Épisodes

1. The emotional component of customer experience: the next competitive battleground - Interview with Qaalfa Dibeehi of Beyond Philosophy

   Publié: 24/01/2020
2. The Twelve Absolutes of Leadership: Interview with Gary Burnison, CEO of Korn/Ferry International

   Publié: 24/01/2020
3. Extreme Trust and why it's important for your customers and your business - Interview with Martha Rogers and Don Peppers

   Publié: 24/01/2020
4. Reinventing customer experience in the legal sector - Interview with Karl Chapman of Riverview Law

   Publié: 24/01/2020
5. The customer service revolution is here and now - Interview with Mikkel Svane CEO of Zendesk

   Publié: 24/01/2020
6. Social Business: walking the talk and debunking some of the myths: Interview with Will McInnes of NixonMcInnes

   Publié: 24/01/2020
7. Employee engagement is not something that is done to employees - Interview with Kevin Kruse

   Publié: 21/01/2020
8. #PositivelySocial and why customer service in social media is a failure - Interview with Frank Eliason

   Publié: 21/01/2020
9. Retailers and their customers - what's now and what's next - Interview with Ian McGarrigle of the World Retail Congress

   Publié: 21/01/2020
10. The Age of the Customer - Interview with Kerry Bodine about her new book Outside In

    Publié: 21/01/2020
11. Spread the love - Interview with Alexis Dormandy of LoveThis.com

    Publié: 21/01/2020
12. Social customer service can make your business more customer focused - Interview with Joshua March, Conversocial

    Publié: 21/01/2020
13. Build relationships with your customers that matter - Interview with Chris Brogan on The Impact Equation

    Publié: 21/01/2020
14. True customer engagement is not based on click throughs or contests - Interview with Wendy Lea, CEO of Get Satisfaction

    Publié: 21/01/2020
15. Customer service in the future will be a company wide mentality and not a department - Interview with Dave Carroll of United Breaks Guitars

    Publié: 21/01/2020
16. Service innovation is the key to avoiding extinction - Interview with Mitch Kowalski on the future of the legal industry

    Publié: 21/01/2020
17. The Non-Obvious Megatrends that will affect our ability to deliver a stand out customer experience in the coming years - Interview with Rohit Bhargava

    Publié: 20/01/2020
18. Using systems thinking to improve customer satisfaction and employee engagement - Interview with Rob Brown of Aviva

    Publié: 19/01/2020
19. Want more customers? Try focusing on art, culture and greatness - Interview with David Hieatt of Hiut Denim

    Publié: 19/01/2020
20. Inbound marketing is about instant communications and creating content - Interview with David Meerman Scott

    Publié: 19/01/2020