ITIL® 4 Unplugged - Simplifying IT Service Management
Un podcast de Con Punto y Koma
20 Épisodes
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Plugged In: The Brain of IT - Why Knowledge Isn’t Power Until It’s Shared
Publié: 30/07/2025 -
Plugged In: The SIAM Fix
Publié: 24/07/2025 -
Plugged In: Who Signed This Mess? Supplier Management Without Regrets
Publié: 17/07/2025 -
Elevate ITSM: Not Your Grandma’s Help Desk
Publié: 09/07/2025 -
Elevate ITSM: The Problem with Problems – Inside ITIL 4 Problem Management
Publié: 02/07/2025 -
Elevate ITSM: Eyes Wide Open - Mastering Monitoring and Event Management
Publié: 25/06/2025 -
ITSM Elevate: Mapping the Digital Universe - Service Configuration Management Decoded
Publié: 18/06/2025 -
ITSM Elevate: Release vs Deployment - Behind the Curtain of Change
Publié: 11/06/2025 -
ITSM Elevate: SLM, “Dear Service Provider, We Need to Talk…”
Publié: 04/06/2025 -
ITSM Elevate: Keeping the lights on with Incident Management
Publié: 21/05/2025 -
ITSM Elevate: Unlocking the Secrets of Modern Service Desk
Publié: 16/05/2025 -
ITSM Elevate: From Chaos to Climb: The Human-Side Change in ITSM
Publié: 23/04/2025 -
ITSM Elevate: The Digital Maturity Model
Publié: 08/04/2025 -
Managing Requests, Service Levels, and Keeping IT Secure
Publié: 09/03/2025 -
Long-Term Service Excellence – ITIL Practices That Keep IT Running
Publié: 09/03/2025 -
Practices - Fixing Issues and Delivering Value
Publié: 07/03/2025 -
Service Value System (SVS) and Service Value Chain (SVC) – How IT Creates Real Value
Publié: 05/03/2025 -
The 4 Dimensions of Service Management
Publié: 03/03/2025 -
The 7 Guiding Principles - The Golden Rules of ITSM
Publié: 03/03/2025 -
Key Concepts of IT Service Management
Publié: 03/03/2025
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ITIL 4 Unplugged breaks down ITIL concepts, best practices, and real-world applications in a way that’s engaging, easy to understand, and fun! Whether you’re preparing for the ITIL Foundation exam or looking to improve your IT service management skills, this podcast helps you turn ITIL theory into real-world success—without the boring textbook talk. This podcast is for educational and awareness purposes only and is based on ITIL® 4 best practices. ITIL® is a registered trademark of PeopleCert. All rights reserved.
