Hospitality Academy
Un podcast de Susan Pannozzo
Catégories:
41 Épisodes
-
EP #22 – Guest Service Training In a Social Media Era, with Doug Kennedy
Publié: 28/07/2016 -
EP #21 – Rising to the Top of the Hotel Industry with Philippe Leboeuf
Publié: 21/04/2016 -
EP #20 – Handling Difficult Customers, with Michelle Mitchell
Publié: 31/03/2016 -
EP #19 – Becoming a Master of Memory with Timothy Moser
Publié: 09/03/2016 -
EP #18 – Dancing At The Fountain – Insights from the World’s Leading Hoteliers
Publié: 25/02/2016 -
EP #17 – Improving Housekeeping Labor Productivity with David Heath
Publié: 10/02/2016 -
EP #16 – Best Practices For Reaching Your Sales Goals with Doug Kennedy
Publié: 08/01/2016 -
EP #15 – How to Conduct Annual Performance Reviews
Publié: 29/12/2015 -
EP #14 – Human Trafficking and how to Recognize the Signs at your Property
Publié: 23/11/2015 -
EP #13 – Accommodated Scheduling with Adam Peterson
Publié: 06/11/2015 -
EP #12 – Taking a Proactive Approach to Managing your Time
Publié: 29/10/2015 -
EP #11 – Managing Your Online Reputation with Rupesh Patel
Publié: 30/09/2015 -
EP #10 – A Day in the Life of the Frontline Staff with Kelly Long
Publié: 18/09/2015 -
EP #9 – How Leadership Connects to the Bottom Line with Zee Mahmood
Publié: 07/09/2015 -
EP #8 – The Customer Experience Hamburger with Steve DiGioia
Publié: 31/08/2015 -
EP #7 – Applying Acting Skills to Deliver Exceptional Guest Service
Publié: 27/07/2015 -
EP #6 – Industry Training Consultant, Joleen Emery Shares Insights On Training New Hires
Publié: 17/07/2015 -
EP #5 – New Employee On-boarding with GM Scott Sisk
Publié: 10/07/2015 -
EP #4 – Interview with Hotel Quality Consultant, Kim Montijo
Publié: 01/07/2015 -
EP #3 – Steps to prepare for Hurricane Season with Bryan Jackson
Publié: 30/06/2015
Sharing hospitality industry tips and advice for hoteliers on a variety of topics designed to make your life a little easier and your operation more profitable. Tune in for regular interviews with hospitality industry professionals with a proven reputation for success.