Experience Matters

31 Épisodes

1. A Step Ahead of Customer Expectations: Jeremy Hyde of Sun Country Airlines

   Publié: 29/06/2023
2. Accelerated CX Innovation: Aaron Eden of Intuit

   Publié: 13/06/2023
3. Embracing Voice of Customer: Jenny Dempsey

   Publié: 16/05/2023
4. A Contagious CX Energy: Octavius Rubby

   Publié: 18/04/2023
5. The Growth Experience: Jonathan Shroyer of Arise

   Publié: 04/04/2023
6. The Digital Experience: Rick DeLisi Co-Author of "Digital Customer Service"

   Publié: 21/03/2023
7. Bringing The Pieces Together: Tanya Thomas of Experian

   Publié: 10/02/2023
8. The Player Experience Episode: Dylan Servantes of Hit Factor

   Publié: 31/01/2023
9. Creating Brand Ambassadors: Shana Kelly of DICK'S Sporting Goods

   Publié: 10/01/2023
10. The Experience Ecosystem: Embracing It All

    Publié: 08/12/2022
11. Episode 009: 5 Tactical Strategies to Elevate CX Now

    Publié: 09/02/2022
12. Episode 008: Navigating The Arise Acquisition- What's next?

    Publié: 13/12/2021
13. Episode 007: We have big news!

    Publié: 29/11/2021
14. Episode 006: How to Make Culture the Backbone of Your CX with Denise Lee Yohn and Kyle Hamm

    Publié: 15/07/2021
15. Episode 005: How To Reframe Our Perspective Around Patient Experience with Jeannie Walters and Brian Carlson

    Publié: 24/06/2021
16. Episode 004: How To Enhance Both The Perceptions And Outcomes Of Your Customers with Mary Drumond and Paula Friedrich

    Publié: 10/06/2021
17. Episode 003: Embedding Customer Centricity Since Day One with Joanna Dos Santos and John Pompei

    Publié: 14/05/2021
18. Episode 002: Diversity and Inclusion at the Heart of Your CX Initiative with Clare Muscutt and Shameem Smillie

    Publié: 29/04/2021
19. Episode 001: Achieving a Mission-Driven Customer Experience with Jeanne Bliss and Katie Hunt

    Publié: 15/04/2021
20. The Challenge of Creating a Seamless Experience with Partners To Accelerate Results: Cristin Pierce

    Publié: 19/11/2020