171 Épisodes

  1. 132. Building Lasting Customer Relationships: 5 Proven Tactics with Stacy Sherman

    Publié: 20/05/2024

  2. 130. Seth Godin on AI, CX, and the Future of Customer Service

    Publié: 07/05/2024

  3. 129. Improving Customer Service and Retention - The DARMA™ Method | Dave Seaton

    Publié: 29/04/2024

  4. 128. Affordable Customer Service Strategies - Classroom to Startup Business | Monica Amadio

    Publié: 22/04/2024

  5. 127. Customer Loyalty: From Impressed to Obsessed For ROI Growth | Jon Picoult

    Publié: 15/04/2024

  6. 126. Generative AI Insights - Navigating the Future of Customer Service Experiences | Lior Arussy

    Publié: 08/04/2024

  7. 125. Customer Service Fatigue - How To Prevent and Stop It with Laurie Guest

    Publié: 01/04/2024

  8. 124. Cultural Intelligence: Improving Customer Service and Relationships | Andy Molinsky

    Publié: 25/03/2024

  9. 123. The Great Debate: Price Versus Customer Service in Securing Brand Loyalty | Jeremy Hyde

    Publié: 18/03/2024

  10. 122: Integrating Marketing & Customer Service: Content Strategies to Solidify Relationships | Bernie Borges

    Publié: 11/03/2024

  11. 121. Cultivating Community and Conversations in Customer Service | Thom Singer

    Publié: 04/03/2024

  12. 120. How to Design Effortless Customer Experience and Remove Roadblocks | Greg Mckeown

    Publié: 26/02/2024

  13. 119. How to Build a Company Culture that Empowers Workers for Optimal Performance | Daniel Goleman

    Publié: 19/02/2024

  14. 118. Lessons from Zappos - Elevating AI Integration for Next-Level Retail Customer Service | Alex Genov

    Publié: 13/02/2024

  15. 117. How to increase customer satisfaction by asking the right questions | Marty Grunder

    Publié: 05/02/2024

  16. 116. Using a “Give and Get” Philosophy to Improve Employee and Customer Satisfaction with Bryan Adams

    Publié: 29/01/2024

  17. 115. The Analytics Edge - Transforming Customer Insights into Business Wins with Sean Albertson

    Publié: 22/01/2024

  18. 114. Fanocracy In Business - A New Era For Brand Loyalty with David Meerman Scott

    Publié: 16/01/2024

  19. 113. Setting the Bar - How to Become a Category of One Business with Joe Calloway

    Publié: 08/01/2024

  20. 112. Rethinking Customer Service - Why 'Good' Just Isn't Enough Anymore with Lisa Ford

    Publié: 18/12/2023

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The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.

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