CX Files
Un podcast de Mark Hillary and Peter Ryan - Les jeudis
369 Épisodes
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Andreas Helland - Atender Group- Delivering Nordics CX From Málaga In Spain
Publié: 20/06/2024 -
Stephen Loynd - TrendzOwl - AI And Innovation In The USA
Publié: 13/06/2024 -
Erin Broecker - Teleperformance - Using Content To Learn More About CX
Publié: 06/06/2024 -
Michael Morrison - NCRI Inc - CX And BPO Trends In Canada
Publié: 30/05/2024 -
Aymen Ismail - smart - Creating Smart Cars And Building Great Customer Relationships
Publié: 22/05/2024 -
Seandette Wiltshire - The Contact Hub - CX and BPO Is Taking Off In Barbados
Publié: 16/05/2024 -
Steve Mosser - Sensée - Flexible WFM & Total Footprint Optimization
Publié: 09/05/2024 -
CX Outsourcers Atlanta - Immediate Feedback From The Conference Floor
Publié: 02/05/2024 -
Chris Gillen - A Closer Look - CX With AI And Humans Working Together
Publié: 29/04/2024 -
Alex Muñoz - Hispanic Media Center - The Complexity Of CX For The Hispanic Community In The USA
Publié: 25/04/2024 -
Barry Winkless - Future of Work Institute - Creating Attractive Destinations For Talent
Publié: 22/04/2024 -
Paula Kennedy Garcia - CX Digital Delivery
Publié: 18/04/2024 -
Alex Mead - Total CX - Bahrain For Nearshore And Offshore CX
Publié: 11/04/2024 -
Nirali Amin - LivePerson - The State Of Customer Conversations And The AI Gap
Publié: 04/04/2024 -
Chris Hague - yoummday - CCW Berlin Feedback And The Future Of CX
Publié: 28/03/2024 -
Rod Jones - "75 Not Out" And Looking Back At Half A Century Of CX
Publié: 21/03/2024 -
Matt Kendall - BPO Bullhorn - A New Newsletter For The BPO & CX Community
Publié: 14/03/2024 -
Dr Lollie Mancey - UCD Innovation Academy - Resilience And Work/Life Balance In The CX Workplace
Publié: 07/03/2024 -
Bruce Winder - The Future Opportunities And Challenges For CX In Retail
Publié: 29/02/2024 -
Vaishali Dialani - Konabos - CX And Data-Driven Analytic Decisions
Publié: 22/02/2024
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
