369 Épisodes

  1. Juan Caire & Jim Farnsworth - Alliance BPO - To Hermosillo And Beyond!

    Publié: 10/04/2025

  2. Chris Dumpleton - Limitless - Is GigCX + AI The Future For Customer Service?

    Publié: 03/04/2025

  3. Dave Rumble - Maistro - Using Gen AI To Find B2B Partners

    Publié: 27/03/2025

  4. CCW Berlin 2025 Feedback - with Raya CX and CXHero

    Publié: 20/03/2025

  5. What Is Wrong With LinkedIn?

    Publié: 17/03/2025

  6. IWD 2025 - Women In CX In 2025

    Publié: 13/03/2025

  7. Sergei Levteev - IBA Group - The Tech Infrastructure Supporting CX

    Publié: 06/03/2025

  8. Audrey William - Ecosystm - AI In CX: The Main Blockers & Opportunities

    Publié: 27/02/2025

  9. Ian Jacobs - Opus Research - The Hype And Reality For AI In CX

    Publié: 20/02/2025

  10. Sid Victor - Movate - Is Flexibility Essential For The Future Of BPO?

    Publié: 13/02/2025

  11. Phil Fersht - HFS Research - Innovation In CX From AI To AGI

    Publié: 06/02/2025

  12. Gregorio Uglioni - CX Goalkeeper - CX Transformation That Hits The Back Of The Net!

    Publié: 30/01/2025

  13. Joel Walker - tkg - What Do CX Suppliers Need To Bring To The Table?

    Publié: 23/01/2025

  14. BONUS: CX In 2025 Discussion

    Publié: 20/01/2025

  15. Veronica Richards - CALLS - Servicio Estelar: Navigating Customer Care in Mexico

    Publié: 16/01/2025

  16. Neville Samuels - Virtual Staff 365 - Trends In Virtual CX Staffing

    Publié: 09/01/2025

  17. Mark Lowe - Managing Risk and Security in CX

    Publié: 19/12/2024

  18. Katrin Langley - Approaching First-Time Outsourcing

    Publié: 12/12/2024

  19. Jose Paz - Startups BPO - CX Recruitment In Honduras and US Nearshore

    Publié: 05/12/2024

  20. Claas van Delden - yoummday - Will Gig CX Replace The Multilingual Hub?

    Publié: 28/11/2024

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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