Customer Experience Insights

42 Épisodes

1. Episode 19 - Reduce TCO by Integrating Accounts Receivable Management into your Contact Center

   Publié: 20/05/2021
2. Episode 18 - Bot Building Made Easy – Learn how Genesys Dialog Engine Bot Flows Simplifies the Process

   Publié: 04/05/2021
3. Episode 17 - Up to 200K Concurrent Calls, Scalable and Secure- Why Genesys Engage on Azure is a Big Deal

   Publié: 21/04/2021
4. Episode 16 - How Gamification is a game changer for agent performance and job satisfaction

   Publié: 07/04/2021
5. Episode 15 - Experience as a Service - What it is and why it matters to customers

   Publié: 23/03/2021
6. Episode 14 - The Gig Economy and the Changing Paradigm of WEM

   Publié: 09/03/2021
7. Episode 13 - Vonage APIs + Genesys Cloud = Extending SIP Coverage, Audio and AI Capabilities

   Publié: 05/02/2021
8. Episode 12 - How the Pandemic has Changed Contact Centers for Good

   Publié: 17/12/2020
9. Episode 11 - How to Reduce Customer Effort While Increasing Loyalty - an Interview with CX Index Founder David Heneghan

   Publié: 27/10/2020
10. Episode 10 - How WEM Unleashes the Benefits of Working from Home

    Publié: 07/10/2020
11. Episode 9 - How Multi-cloud Architecture Future Proofs Contact Centers

    Publié: 10/09/2020
12. Episode 8 - Predictive Engagement – Stop Missing Critical Customer Moments and Outcomes

    Publié: 02/09/2020
13. Episode 7 - Beyond the Bots Hype Cycle: How Service Automation and Bots Drive Real ROI

    Publié: 12/08/2020
14. Episode 6 - Three Reasons Contact Centers Belong in the Cloud

    Publié: 04/08/2020
15. Episode 5 - Why Your Contact Center Needs Voice Biometrics Today! A Conversation with Quinn Agen of Omillia

    Publié: 06/07/2020
16. Episode 4 - Why Genesys’ WEM is Making Headlines and Winning Awards

    Publié: 04/06/2020
17. Episode 3 - Successfully Transitioning Agents to WFH with Genesys Cloud – TechStyle’s Covid-19 Success Story

    Publié: 04/05/2020
18. Episode 2 - How Genesys and Google Cloud CCAI Make Conversational AI a Must Have for Your Contact Center

    Publié: 24/04/2020
19. Episodio 1 - Gina Clarkin, lo que todo cliente necesita saber ahora

    Publié: 31/03/2020
20. Episódio 1 - Gina Clarkin, o que todo cliente precisa saber agora

    Publié: 31/03/2020