THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
Un podcast de Gregorio Uglioni - Les lundis
241 Épisodes
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FUTURE FORWARD: THE INTERSECTION OF AI, LEADERSHIP, AND DIVERSITY with Martha Boeckenfeld
Publié: 20/05/2024 -
DO B2B BETTER: Drive Growth Through Game-Changing Customer Experience with Jim Tincher
Publié: 13/05/2024 -
RIDICULOUSLY EASY TO DO BUSINESS WITH - David Avrin
Publié: 06/05/2024 -
Transforming Childcare - Design Insights from Barbara Van Duin
Publié: 29/04/2024 -
Between Life and Death: Transforming the Donor Experience into a Lifesaving Journey
Publié: 22/04/2024 -
Toward a Post-Digital Society: Where Digital Evolution Meets People’s Revolution with Antonio Grasso
Publié: 15/04/2024 -
How To Stay Ahead of the Curve: Jörg Storm on Mastering AI, Future, and Transformative Leadership
Publié: 08/04/2024 -
From Humanity to Impact: How To Care for People and Work Together Successfully
Publié: 01/04/2024 -
Why Everyone Should Listen: Suvi Lindfors on Future-Proofing Businesses
Publié: 25/03/2024 -
Katrin J. Yuan's Blueprint for Tomorrow's Executives
Publié: 18/03/2024 -
Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right
Publié: 11/03/2024 -
Putting Customers First: Gabriela Ciupitu's Secrets to Winning Hearts
Publié: 04/03/2024 -
Simplification at the Core: Lou Carbone on Refining Business Strategies
Publié: 26/02/2024 -
Beyond Automation: Human-Centric AI for Superior Customer Engagement with Manu Dwievedi
Publié: 19/02/2024 -
The Art of Customer Experience Design with Beppe De Vincenti
Publié: 12/02/2024 -
Strategy for Sustainable Growth with Monika Schulze
Publié: 05/02/2024 -
Maximizing Business Output Across Customer-Facing Teams with Ashish Santhalia
Publié: 29/01/2024 -
Crafting Clarity: Alyona Medelyan on the Journey of Thematic and Revolutionizing Feedback with AI
Publié: 22/01/2024 -
Charting the Future: Discussing AI, Culture, and Leadership in Customer Service with Jeremy Watkin
Publié: 14/01/2024 -
The Experiences of a Customer Experience Legend with Alex Mead
Publié: 07/01/2024
Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose
