CSM Practice - The Customer Success Podcast
Un podcast de Irit Eizips & CSM Practice - Les vendredis
127 Épisodes
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Lessons from a Customer Success Professional for Higher CSAT
Publié: 21/03/2025 -
Building Success Plans Your Customers Can’t Live Without
Publié: 14/03/2025 -
Handwritten Notes: A Simple Way to Make Customers Feel Valued
Publié: 07/03/2025 -
From Cost Center to Profit Center - Transforming CS Teams
Publié: 28/02/2025 -
Scaling Success: SAP's 7 Dimensions of Customer Success Framework
Publié: 21/02/2025 -
Why you should use AI to explain customer HealthScores
Publié: 14/02/2025 -
Digital Customer Success - A New Era of Engagement
Publié: 07/02/2025 -
How to Prove Value to Customers
Publié: 31/01/2025 -
The Role of Portfolio Customer Success Managers
Publié: 24/01/2025 -
Cutting Churn with QBRs and Renewals: A Small Team’s Big Win
Publié: 17/01/2025 -
AI Is Changing Customer Success Forever
Publié: 10/01/2025 -
Uplevel Your QBRs to Double Your Upsell Revenue
Publié: 03/01/2025 -
Transform Customer Onboarding with These Practical Steps
Publié: 27/12/2024 -
Implementing the “Experts Success” Strategy - Upsells & Retention
Publié: 20/12/2024 -
Data-Driven Initiatives to Lowering Churn
Publié: 13/12/2024 -
Achieving a Net Positive Score with Google Forms
Publié: 06/12/2024 -
Secrets to Smooth Renewals and Driving Upsell Opportunities
Publié: 29/11/2024 -
Why Every CEO Needs to Understand Customer Success!
Publié: 22/11/2024 -
Optimizing Cross-Functional Customer Success Processes
Publié: 15/11/2024 -
Renewal Automation Leads to 15-Point Improvement in Retention Rate
Publié: 08/11/2024
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
