547 Épisodes

  1. Tell People What They are Thinking Before They Ask

    Publié: 26/11/2019

  2. Can You Enforce Rules and Still Give a Great Experience

    Publié: 19/11/2019

  3. Create a Culture of Customer Service

    Publié: 12/11/2019

  4. How to Handle a Team Member Resignation

    Publié: 05/11/2019

  5. Own Your Attitude

    Publié: 29/10/2019

  6. Time Management Impacts Your Reputation

    Publié: 22/10/2019

  7. What if You are Too Busy for New Customers?

    Publié: 15/10/2019

  8. Is it Better to Get an Education or a Promotion?

    Publié: 08/10/2019

  9. Get in the Right Environment to Get Work Done

    Publié: 01/10/2019

  10. Do You Need Brand Name Experience on Your Resume?

    Publié: 24/09/2019

  11. Product Knowledge Leads to Better Customer Service

    Publié: 17/09/2019

  12. The Customer is Not Always Right But They are Still a Customer

    Publié: 10/09/2019

  13. Why Every Business Should Have Appearance Guidelines

    Publié: 03/09/2019

  14. Handling Difficult Situations With Employees

    Publié: 27/08/2019

  15. Use the Phone to Build Your Reputation

    Publié: 20/08/2019

  16. Take Time to Celebrate Milestones

    Publié: 13/08/2019

  17. It's Your Responsibility to Develop People

    Publié: 06/08/2019

  18. Get Your Message Out

    Publié: 30/07/2019

  19. The Conversation You Should Have With Every Employee

    Publié: 23/07/2019

  20. Exploring Offsite Team Building Exercises

    Publié: 16/07/2019

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Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.

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