547 Épisodes

  1. Explain What You Can Do For Me

    Publié: 04/03/2025
  2. Innovation in Leadership

    Publié: 26/02/2025
  3. Using Video for Customer Support

    Publié: 18/02/2025
  4. Blending Operations and Experience Design

    Publié: 11/02/2025
  5. Leading in a Family Owned Business

    Publié: 04/02/2025
  6. Managing a Remote Team

    Publié: 28/01/2025
  7. Inspiration is the Real Work of Leaders

    Publié: 21/01/2025
  8. How to Organize Your Time

    Publié: 14/01/2025
  9. How a Leader Should Communicate

    Publié: 07/01/2025
  10. Making Your Operation Run in Your Absence

    Publié: 31/12/2024
  11. Making Everyone Feel Important

    Publié: 24/12/2024
  12. When Mother Nature Impacts Customer Service

    Publié: 17/12/2024
  13. Don't Give Customers a Reason to Visit Your Competitor

    Publié: 10/12/2024
  14. Dealing With Coworkers Wasting Your Time

    Publié: 03/12/2024
  15. Lessons from the Latest Creating Magic Mastermind

    Publié: 26/11/2024
  16. Ask People What They Learned

    Publié: 19/11/2024
  17. Let People Solve Their Problems

    Publié: 11/11/2024
  18. Understand Your Real Competition

    Publié: 05/11/2024
  19. Introducing the Jordan Harbinger Show

    Publié: 05/11/2024
  20. Leaders Have Powerful Words

    Publié: 29/10/2024

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Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.

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