32 Épisodes

  1. Mastering the art of discovery commerce with TikTok Shop

    Publié: 16/05/2025

  2. Harnessing AI-powered efficiency for deeper customer connection with Lush’s Naomi Rankin

    Publié: 03/09/2024

  3. Modernizing the world’s largest service delivery business with Indigov’s Alexander Kouts

    Publié: 07/08/2024

  4. Dispatch from the front lines of critical customer service with the International Rescue Committee’s André Heller

    Publié: 20/06/2024

  5. Early insights from our AI implementation journey with Zendesk's Steven Warfield

    Publié: 05/06/2024

  6. Building AI-powered experiences for humans with Upwork’s Brent Pliskow

    Publié: 22/05/2024

  7. Lessons from an AI success story with XP Inc.’s Guilherme Kolberg

    Publié: 08/05/2024

  8. Direct from Relate 2024 with Zappos Insights Co-creator Robert Richman

    Publié: 25/04/2024

  9. AI and the next CX revolution with Zendesk’s Adrian McDermott and Teresa Haun

    Publié: 10/04/2024

  10. Humanizing support at scale with Talkspace’s Donna Haddigan

    Publié: 27/03/2024

  11. Using experimentation to build the support experiences your customers actually want with Bitly’s Brad Harris

    Publié: 13/03/2024

  12. Translating iconic experiences to a digital space with Aesop’s Carine McGinnity

    Publié: 29/02/2024

  13. Burning AI questions answered with Zendesk’s Peter Neels

    Publié: 14/02/2024

  14. Building trust and security at the intersection of AI and CX with Joey Edwards-Lebair of Zendesk

    Publié: 31/01/2024

  15. Unlocking the power of intelligent CX with Joey Edwards-Lebair of Zendesk

    Publié: 18/01/2024

  16. Zendesk’s AI customer service evolution and future trends with Zendesk CEO Tom Eggemeier

    Publié: 20/12/2023

  17. Mastering the art of customer success management with LinkedIn's Erika Tabacniks

    Publié: 29/11/2023

  18. How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye

    Publié: 15/11/2023

  19. Understanding the shifting priorities of IT leaders with Zendesk’s Paulette Chafe

    Publié: 02/11/2023

  20. Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley

    Publié: 19/10/2023

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Welcome to Zendesk Insights, your front-row seat to the future of customer service. As the pace of change accelerates, we're sitting down with the leaders, disruptors, and innovators reshaping CX. From emerging tech to the latest trends transforming the industry, we bring you the insights that will keep your business moving forward. Like and subscribe to receive new episodes as they come out. Visit https://www.zendesk.com/zendesk-insights/ for updates, bonus content, and more.

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