#26 Martin Newman: The Consumer Champion

Martin Newman is a 'Consumer Champion' who focuses on putting the customer first. Martin has been working in the consumer-facing sector for 37 years, founding and chairing e-commerce consultancy Practicology, and heading up multichannel operations for brands such as Burberry, Ted Baker and Harrods. Martin is known globally as a champion of customer experience, being at the heart of end-to-end customer-centric transformation in the industry.This week we speak about sustainability in fashion, the environment and we talk about his experience growing up as an adopted child in Glasgow.We also get down the matter at hand: diversity. Rate, review and subscribe! Join the community:#WhatMatters #WhatMattersPodcast #WhatMattersNewsletter: alexreads.co.uk/newsletterEmail: [email protected]: @AlexReadsTwitter: @AlexReads__Follow Alex Reads on Vero: https://get.vero.co/whatmattersMusic: JMZ Artwork: Mike-Andre Joda Website: alexreads.co.ukExecutive producer Clarissa Pabi--- Send in a voice message: https://anchor.fm/timetotalkwithalexholmes/message See acast.com/privacy for privacy and opt-out information. Learn more about your ad choices. Visit megaphone.fm/adchoices