Building a Scalable Agency through Impeccable Account Management with Taylor McMaster｜EP73

In this episode, host Tyler Narducci speaks with Taylor McMaster. Taylor is the founder of DOT & Company where she and her team help digital marketing agencies keep their clients happy—and keep agency owners focused on what they do best—with full-service client account management (CAM) services. Taylor leads a team of Client Account Managers at DOT & Company, training them to work with different agencies. To date, they have helped dozens of digital marketing agencies free up their time to prioritize the money-makers in their businesses, while the DOT & Co. team ensures their client experience is smooth like butter. She is also the host of The Happy Clients podcast, where she interviews top names in the industry, diving deep into what makes clients happy in the agency world. Covered in this episode: How to drive client retention through account management What goes into expert-level agency account management Why your clients will leave you if you don’t do this ONE THING How to find and train the perfect account manager What operating procedures should be in place as your team grows When to hire an account manager A deep dive into how client relationships can save your agency And SO MUCH MORE … In this podcast you get the latest success strategies, scaling techniques, and top-tier interviews with agency industry professionals sharing their success stories and lighting the pathway for all to follow. Learn how to go from a freelance marketer to a 7-figure agency owner. Want to skip all the "learned it the hard way" mistakes most agency owners make? Ready to implement a system that cranks out high-ticket leads, rapidly builds your team, and lands your new deals FOR YOU? 👉Apply for the Done-For-You Agency Program here: https://dfy-agency-program.com/scale 👉Join the Discussion in the official Digital Marketing Agency Builders Group https://www.facebook.com/groups/316239689151026/