234: Mastercard’s Shift In Strategy And Employee Experience
The CX Cast - Un podcast de Forrester - Les mardis
In this week’s episode, we discuss with Karen Pascoe, SVP Customer Experience and Design at Mastercard, on how Mastercard and its CX function responded and pivoted as a result of the pandemic. Specifically we dive into how Mastercard shifted their response in strategy, markets, and employee experience.
