COS - 197 - What Happens In A Veterinary Board Complaint?

Dr. Beth Venit, Chief Veterinary Officer at the American Association of Veterinary State Boards, joins the podcast to discuss veterinary board complaints in the United States and Canada. Dr. Venit explains how board complaints are made, processed and communicated to doctors and technicians. She talks about what to expect at State Board hearings, and what practices are mostly likely to land someone in one of those meetings. Finally, she gives some simple "best practices" to protect your license if you are a veterinarian or technician. LINKS: AAVSB Website: https://aavsb.org/ Dr. Andy Roark Exam Room Communication Tool Box Team Training Course: https://drandyroark.com/on-demand-staff-training/ Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST: Dr. Beth Venit VMD is a graduate from the University of Pennsylvania's School of Veterinary Medicine, Class of 2007. Throughout the area of Washington, DC, she practiced small animal medicine, both ER and GP, as both a full-time associate and a relief veterinarian for the next 12 years. In that time, she earned her Masters of Public Health from the University of Iowa and became a Diplomate in the American College of Veterinary Preventive Medicine. She then worked at the US Department of State, first as a fellow with the American Association for the Advancement of Science, and then as a full-time project manager focused on training foreign partners on biorisk management and the prevention of bioterrorism. In 2022, she joined the American Association for Veterinary State Boards as their first Chief Veterinary Officer. In her free time, she enjoys hiking in various parts of the world with her husband (past trips include hiking the Grand Canyon Rim to Rim, the Inca Trail to Machu Picchu, several 14ers in Colorado, and a successful summit of Kilimanjaro), and being lazy on the couch with her pittie mix, Eleanor Woofsevelt and maine coon / tiger mix, The Chairman Meow.