COS 112 The 4 Relationship Types Clients Have with Their Pets

Ann Wortinger BIS, LVT, VTS (ECC) (SAIM) (Nutrition) joins Dr. Andy Roark to discuss the four relationship types pet owners have with their pets (Anthropomorphic, Integrated, Chattel, and Mixed), how these relationships present in the exam room, and how veterinary professionals can adjust their messaging to interface successfully. LINKS: Uncharted Veterinary Conference April 21-23, 2022: https://unchartedvet.com/uncharted-april-2022/ Uncharted Podcast on iTunes: https://podcasts.apple.com/us/podcast/the-uncharted-veterinary-podcast/id1449897688 Charming the Angry Client On-Demand Staff Training: https://drandyroark.com/on-demand-staff-training/ What’s on my Scrubs?! Card Game: https://drandyroark.com/training-tools/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST: Ann Wortinger BIS, LVT, VTS (ECC) (SAIM) (Nutrition), Elite FFCP Ann is a 1983 graduate of Michigan State University and got her specialty certification in Emergency/ Critical Care in 2000, in Small Animal Internal Medicine in 2008 and in Nutrition in 2013. In 2020 she attained her Elite Fear Free certification. She has worked in general, emergency, specialty practice, education and management. Ann is active in her state, national and specialty organizations, and served on the organizing committees for Internal Medicine and Nutrition. She has mentored over 20 fellow VTSs and has worked on a variety of committees and positions. She is currently an instructor and Academic Advisor for Ashworth College’s Veterinary Technology Program, as well as an active speaker and writer. Ann has over 50 published articles in various professional magazines as well as book chapters and a book, Nutrition and Disease Management for Veterinary Technicians and Nurses in its second edition in 2016 coauthored with Kara Burns. Ann received the 2009 Service Award for her state association (MAVT), the 2010 Achievement Award for the Academy of Internal Medicine for Veterinary Technicians (AIMVT), and in 2012 received the Jack L. Mara Memorial Lecture Award presented at NAVC. Her fur/feather/fin family consists of 4 resident cats, multiple foster kittens, chickens and a pond full of goldfis