The Episode Which Andrej Guštin Made Personal

Andrej Guštin talks with Joe Newbert and Adrian Reed about the past, the present and the future of business process management and innovation. In this episode: Joe's and Adrian's opening gambit [00:27] Introducing Andrej Guštin and this episode's topic - business process management and innovation [01:19] The backstory of business process management [03:11] Moving past time, cost and quality to two modern dimensions: customer and employee experience [07:22] Using predictive data and adaptive discovery to optimise business processes [09:17] Managing high-impact, low-frequency exceptions and operational risk [11:57] Considering future innovation in business process management [15:27] Complimenting the aspects of human-nature within machine learning [19:49] Preparing for an imagined future ahead of time [21:58] The show notes: Meet Andrej Guštin The first known example of a business process Work Study, Russel Mackenzie Currie (1963) IIBA Knowledge Centre: containing resources on cyber-security and artificial intelligence